PT Track Side Customer Service Representative (Racing Electronics)

Nascar • Concord, NC

12d • Onsite

About The Position

At NASCAR, you will find a community of passionate individuals who care about our sport and are united in seeing it grow. The Track Side Customer Service Representative is responsible for executing the delivery of the ultimate guest services experience to our customers at venues across the United States. This position is responsible for sales and technical support to our track side customers and collaborates with an on-site team doing the same.

Requirements

• Associate’s degree (A. A.) or equivalent from two-year college or technical school and six months to one year related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively with customers and employees of organization.
• Ability to calculate figures and amounts such as discounts, interest, and percentages.
• Able to work independently with little direct supervision
• Strong customer services skills
• Able to work weekends, evenings, and extended shifts based on event schedule (including delays)
• The employee is regularly required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
• The employee frequently is required to climb or balance and stoop, kneel crawl or crouch.
• The employee is regularly required to lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, color vision, depth vision and ability to adjust focus.

Responsibilities

• Assist with Racing Electronics on-location vending set up, opening, operation and closing.
• Ensure proper procedures and policies are followed before, during and after event.
• Sales: includes interacting with customers, making recommendations for product sales, and promoting merchandise based on customer needs.
• Provide technical support for track sales and rental radio/equipment.
• Engage with fans/customers; answer questions and address any customer concerns regarding products, radio programming, etc.
• Trouble shoot equipment issues; diagnose and correct issues with the ultimate goal of customer satisfaction.
• Provide the highest level of customer service to all customers, including sales, equipment distribution, and returns.
• Travel: Work is performed on location at NASCAR events. Company provides all travel accommodations.

Benefits

• We offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees