PT Spa Concierge

GLEN IVY HOT SPRINGS INC • CA

79d • $17 - $17

About The Position

About Glen Ivy: We pride ourselves on being everyone’s resort. A destination like no other. Whatever you come for: a day with friends or family, a wellness escape, top therapeutic treatments, healthy food or our beautiful pools and lush landscape, the team at Glen Ivy® guarantees to make your day special, seamless and above all unforgettable. The Spa Concierge is responsible for preparing, organizing and facilitating any and all activities within their scheduled treatment building. This includes following procedures, reviewing the service schedule, checking in guests, stocking and selling retail and communicating with Spa Attendants, Spa Services leadership and service providers. The Spa Concierge assists in overseeing and nurturing the experience of all Glen Ivy guests within the treatment buildings, from the initial greeting and check-in, to the warm farewell. There is a high expectation that Resort Coordinators will meet or exceed goals to include cross selling, up-sales and same day service sales. Guest service and Guest satisfaction is a priority to the team. Providing excellent guest service and exceptional services ensures that we retain guests for the future and inevitably promotes the business and spa treatments.

Requirements

• First Aid and CPR certified
• High School Diploma required
• 1 year hospitality/guest service experience required
• 1 year retail experience preferred
• Merchandising experience a plus
• Inventory experience a plus
• Resort/Spa experience, a plus
• Experience with POS software, a plus

Nice To Haves

• Some college appreciated

Responsibilities

• Greet and welcome incoming guests
• Confirm service preferences
• Ensure Intake Forms are filled out to completion for each guest
• Provide niceties to each guest
• Maintain cleanliness of the treatment building lobby and restrooms
• Maintain stock levels of retail and back bar in treatment building
• Communicate with Spa Attendants on building needs
• Communicate with spa services leadership on any pertinent information
• End of Day Updates and recap to Spa Services leadership
• Merchandise Retail product in the treatment buildings
• Assist guests with retail purchases
• Assist guests with add-ons and tips
• Communicate to staff schedule changes or other important guest related information
• Participate in the Quarterly department meetings
• Provide a warm farewell to each guest as they exit the treatment building
• Assist with the communication to and from the Employees and leadership
• Assist with post service sales
• Process guest returns that occur in the Massage or Salon
• Meet/exceed daily, weekly and monthly sales goals for Spa Concierge Team
• Maintain knowledge of current trends in the skin care/ nail care/resort/wellness industries
• Attend required meetings: sales, safety, monthly dept., and participate in others as needed
• Assist in physical inventories and regular cycle counts
• Ensure all products have a sensor
• Take proper lunch and rest breaks
• Adjust and maintain the schedules of service providers as directed by leadership
• Optimize daily service scheduling as directed by leadership
• Respond to guest concerns in a professional and compassionate manner
• Perform Room checks and document violations
• Sell, discuss, and book all services, promotions, programs and products
• Properly fill in and update each guest profile using the intake form
• Properly handle all gratuities; Cash Gratuities will be labeled with correct Service Provider name, while the guest is present, immediately placed in the Cash Gratuities Lock Box in that specific area.
• Under no circumstances are cash gratuities to be held/ stored any place other than the Cash Gratuities Lock Box
• Opening and Closing duties as needed
• Take ownership of assigned responsibilities and job duties
• Use proper telephone and radio etiquette
• Problems solve potential problems and create solutions to ensure each guest a quality experience
• Maintain knowledge of current promotions, programs and activities
• Attend, engage and contribute to all staff meetings as scheduled
• Follow all company standards and expectations, procedures and safety requirements
• Fully complete all assigned and unassigned opening, closing and daily administrative, operational and procedural duties
• Work positions across property as assigned or scheduled

Benefits

• Resort privileges- employees get in for free!
• Friends and Family Resort rate
• 50% off services
• 30% off retail
• Birthday gift card
• 12 weeks of summer giveaways
• Paid sick time
• 1.5 pay on select holidays
• Medical/Dental/Vision/Life insurance (FT/PT only)
• 401k benefits

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED