PT Self Checkout Ambassador - 02264

Food Lion • Troutman, NC

133d

About The Position

The position is focused on providing fast, easy, flexible, and friendly service to customers at Foodlion, adhering to customer service standards. The role involves assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practices, with an emphasis on maximizing sales through excellent customer service.

Requirements

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Smile, greet each customer and provide prompt, accurate and friendly service.
• Engage with customers to create a personalized checkout experience.
• Guide customers to open SCO register, supporting the SCO experience from start to finish.
• Use mobile attendants as needed, observing customers in service of Fast and Easy.
• Assist customers on how to use self-checkouts properly, including the hand scanner.
• Respond timely to customer inquiries and self-checkout system notifications.
• Monitor multiple self-checkouts for proper customer usage and accurate scanning.
• Remind customers of items located on the bottom of the cart or under baby seats.
• Assist in scanning the customer's order and provide instructions on payment.
• Complete self-checkouts voids, age-restricted item verifications, and SCO assist functions.
• Avoid personal conversations with other associates when customers are present.
• Follow procedures in handling proper acceptance and payment processing at self-checkout.
• Maintain alertness and call for assistance when needed.
• Engage and identify self-checkout customers needing assistance.
• Wear the Foodlion uniform and adhere to the dress code.
• Collect and return shopping carts from the self-checkout area.
• Ensure the self-checkout area has a neat and clean presentation.
• Report any self-checkout issues to the Customer Service Manager or MOD.
• Adhere to all company guidelines, policies, and standard practices.
• Perform troubleshooting steps on self-checkout as needed.
• Observe and correct all unsafe conditions that could cause accidents.
• Notify QA of any cleaning issues or maintenance required on the front end.
• Successfully complete computer-based training and training aid courses.
• Ensure self-checkouts are supplied with proper bags.
• Perform all other duties as assigned.

What This Job Offers

• Industry: Food and Beverage Retailers
• Education Level: High school or GED