PT Registration Clerk

About the position

Southpoint Surgery Center (SPSC), an affiliate of North Carolina Specialty Hospital, is a new Ambulatory Surgery Center located between Raleigh and Durham in the Durham-Southpoint area. SPSC will provide a differentiated outpatient delivery model focused on providing high-quality, cost-effective solutions for surgical and related ancillary care for patients. SPSC is a multi-specialty 22,298 sq. ft. facility accommodating the following: Ortho, Spine, Ophthalmology, ENT, GYN, General, Urology, Plastics, Podiatry, Vascular, and Pain. At SPSC you will find highly motivated team-players and a welcoming team-oriented staff.

Responsibilities

• Greets patients/ families promptly and courteously as the patient arrives at the hospital.
• Answers the telephone, provides requested information or takes messages, and directs caller to the appropriate personnel.
• Provides interpretation of forms to be signed upon admission including patient rights and living will questions.
• Reviews all patient forms for completeness, accuracy, and appropriate signatures.
• Collects deposits and/or co-pays according to established guidelines.
• Practices caution and uses good judgment in relaying messages and giving information to patients, families, and visitors.
• Directs any patient, family, or visitor complaints to the appropriate person for prompt resolution.
• Utilize concepts of age/ developmental stages in interactions with patients and families.
• Adheres to all Hospital Policies and Procedures, specifically Guidelines for Appropriate Conduct, Corporate Compliance, Diversity, and Confidentiality.
• Predictable and reliable attendance is an essential function of this position.
• Identifies potential risks to patients: identifies risks to patients in order to reduce incidence of injury; identifies actions to eliminate, minimize or report risks; identifies procedures to follow in the event of an incident; reports processes for common problems, failures and user errors.
• Demonstrates the spirit of the philosophy, mission, and values of the hospital through words and actions and implements them into departmental processes, programs, and the working environment.
• Applies the principles and values of customer service and continuous quality improvement while performing day-to-day activities of the position.
• Maintains and protects confidentiality regarding all aspects of patient care, personnel and strategic issues.
• Adheres to Confidentiality Policy.
• Maintains positive working relationships and fosters cooperative work environment.
• Adheres to the hospital's 'Guidelines for Appropriate Conduct' in the HR Manual.
• Displays honesty and mutual respect when communicating with peers and other departments.
• Follows through on problems that may compromise effective job performance by using appropriate chain of command.
• Complies with National Patient Safety Goals.
• Universal precautions and infection control guidelines, including hand washing guidelines followed at all times.
• Performs other duties as required or assigned, which are reasonably within the scope of duties in this job classification.
• Demonstrates respect for diverse backgrounds of all patients, families and co-workers.

Requirements

• High School Diploma or G.E.D.
• One (1) to two (2) years minimum experience as an admissions clerk or in Health Information Services in a hospital setting.
• Effective communication skills; both orally and written.
• Computer skills needed.
• Ability to work with others within a team to ensure quality patient care.
• Strong critical thinking skills.

Benefits

• Comprehensive Medical, Dental, Vision Insurance, Life and Disability Insurance
• Telemedicine/You have access to Physicians 24/7/365 through MDLIVE
• Paid Time Off
• 401k Employer Match
• Tuition Assistance