About the position
Southpoint Surgery Center (SPSC), an affiliate of North Carolina Specialty Hospital, is a new Ambulatory Surgery Center located between Raleigh and Durham in the Durham-Southpoint area. SPSC will provide a differentiated outpatient delivery model focused on providing high-quality, cost-effective solutions for surgical and related ancillary care for patients. SPSC is a multi-specialty 22,298 sq. ft. facility accommodating the following: Ortho, Spine, Ophthalmology, ENT, GYN, General, Urology, Plastics, Podiatry, Vascular, and Pain. At SPSC you will find highly motivated team-players and a welcoming team-oriented staff. Why join North Carolina Specialty Hospital? Award Winning Hospital for Special Surgery 5 Star CMS rated facility for patient experience Positive Work culture Career growth opportunities Comprehensive Medical, Dental, Vision Insurance, Life and Disability Insurance Telemedicine/You have access to Physicians 24/7/365 through MDLIVE Paid Time Off 401k Employer Match Tuition Assistance.
Responsibilities
- Greets patients/ families promptly and courteously as the patient arrives at the hospital.
- Answers the telephone, provides requested information or takes messages, and directs caller to the appropriate personnel.
- Provides interpretation of forms to be signed upon admission including patient rights and living will questions.
- Reviews all patient forms for completeness, accuracy, and appropriate signatures.
- Collects deposits and/or co-pays according to established guidelines.
- Practices caution and uses good judgment in relaying messages and giving information to patients, families, and visitors.
- Directs any patient, family, or visitor complaints to the appropriate person for prompt resolution.
- Utilizes concepts of age/ developmental stages in interactions with patients and families.
- Adheres to all Hospital Policies and Procedures, specifically Guidelines for Appropriate Conduct, Corporate Compliance, Diversity, and Confidentiality.
- Identifies potential risks to patients: identifies risks to patients in order to reduce incidence of injury; identifies actions to eliminate, minimize or report risks; identifies procedures to follow in the event of an incident; reports processes for common problems, failures and user errors.
- Demonstrates the spirit of the philosophy, mission, and values of the hospital through words and actions and implements them into departmental processes, programs, and the working environment.
- Applies the principles and values of customer service and continuous quality improvement while performing day-to-day activities of the position.
- Maintains and protects confidentiality regarding all aspects of patient care, personnel and strategic issues.
- Maintains positive working relationships and fosters cooperative work environment.
- Displays honesty and mutual respect when communicating with peers and other departments.
- Follows through on problems that may compromise effective job performance by using appropriate chain of command.
- Complies with National Patient Safety Goals.
- Follows universal precautions and infection control guidelines, including hand washing guidelines at all times.
- Performs other duties as required or assigned, which are reasonably within the scope of duties in this job classification.
- Demonstrates respect for diverse backgrounds of all patients, families and co-workers.
Requirements
- High School Diploma or G.E.D.
- One (1) to two (2) years minimum experience as an admissions clerk or in Health Information Services in a hospital setting.
- Effective communication skills; both orally and written.
- Computer skills needed.
- Ability to work with others within a team to ensure quality patient care.
- Strong critical thinking skills.
Benefits
- Comprehensive Medical, Dental, Vision Insurance
- Life and Disability Insurance
- Telemedicine access to Physicians 24/7/365 through MDLIVE
- Paid Time Off
- 401k Employer Match
- Tuition Assistance
