PT Optical Sales Associates - Waunakee, WI.

Shopko • Waunakee, WI

415d

About The Position

The Optical Sales Associate position at Shopko Optical in Waunakee, WI, is a part-time role focused on providing exceptional customer service and patient care in the eyewear selection and dispensing process. The associate will engage with patients to understand their eyewear needs, assist in the selection of frames and lenses, and ensure a high-quality experience in line with company standards. This role offers on-the-job training and certification opportunities, making it suitable for individuals looking to grow their careers in the optical field.

Requirements

• High School Graduate or equivalent
• Maintain license as required by state
• Complete Shopko OCE Certification requirements and calendar modules
• Previous experience in an office and/or optical dispensing is preferred
• Able to handle multiple customer interactions/phone calls at a time
• Able to work with patient eyewear needs including analyzing prescriptions, repairs, and adjustments

Nice To Haves

• Previous experience in optical dispensing
• Experience in customer service roles

Responsibilities

• Provide excellent customer and patient service according to company and Optical Center standards
• Analyze patient eyewear needs
• Recommend specific lenses, lens coatings, and frames to satisfy patient needs
• Assist patients in selecting frames according to style and color
• Order and dispense eyewear accurately and professionally
• Assist patients with proper frame repairs and adjustments
• Show patients how to insert, remove, and care for their contact lenses
• Assist Optometrist with case histories and screenings
• Maintain a complete knowledge of third-party plans and claims
• Explain promotions and special lens offerings to patients and customers
• Balance accounts
• Prepare work orders containing specific instructions for Optical Lab
• Process medical billing information
• Ensure proper merchandising of frame inventory

Benefits

• Competitive Wages & Incentives
• 401K with Match
• Vacation Pay/Personal Day
• Volunteer Time Off
• Sick Pay
• Health & Wellbeing Benefits
• Voluntary/Cafeteria Offerings
• Employee Assistance Program
• On the Job Training & Certification
• Teammate Recognition Program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Food and Beverage Retailers
• Education Level: High school or GED