PT Operations Specialist

Equinox • New York, NY

272d • $75,000 - $80,000

About The Position

The Personal Training (PT) Operations Specialist is responsible for the daily administration, reporting and support of related activities in the PT Operations department. This position will be expected to own the tasks and responsibilities that are needed to optimize efficiencies and maintain fluid collaboration with cross functional support teams i.e. digital product team, marketing team, and operations team. This role will assist in various project-based contributions that drive towards the department's strategic objective. Reports directly into the Vice President of Personal Training and the ideal candidate must work well in a dynamic and a high growth environment.

Requirements

• Minimum of 2-3 years of professional experience
• Excellent organization, planning, and project management skills
• Ability to set priorities, organize time
• Ability to effectively communicate across different teams and across different leadership levels
• Ability to manage a broad and varied workload
• Takes ownership of work, demonstrates initiative, and can work independently
• Strong attention to detail and insistence on accuracy
• Proficiency in Microsoft Office

Responsibilities

• Collaborate with department management/ director levels to evaluate current processes to identify areas of opportunities for department efficiencies
• Document and maintain Standard Operation Procedures for new field processes; ensure this information is accessible to employees
• Support the roll out of new processes to ensure a positive employee and member experience
• Coordinate and schedule all department meetings and calls; attend meetings as necessary to document feedback and action items
• Collect and track changes and promotions in the field to coordinate quarterly announcements
• Track new initiatives and compliance requirements
• Support pilot programs for Personal Training by gathering feedback from the field to be able to identify trends and areas of opportunity
• Liaise with field teams especially the Personal Training teams
• Provides administrative support to streamline department communications, SOP's
• Escalates risks, issues or concerns to direct manager

Benefits

• Competitive salary
• Benefits and industry-leading commission opportunities for club employees
• Complimentary Club membership
• Perks and incentives with our products and services including Personal Training, Pilates, Spa, and Shop

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Amusement, Gambling, and Recreation Industries