(PT) One Stop Assistant

Mays Landing Campus, NJ

Educational Services

About the position

This position will serve as the primary point of contact for students and prospective students, parents, and the community. Serving as the One Stop Assistant provides support for the enrollment and recruitment team. The role involves processing admission applications and all student documents, including high school transcripts, unofficial college transcripts, and chargeback requests. It also includes serving potential and current students with the enrollment process by providing front counter, chatbot, text messaging, email, and phone support. Additionally, the position supports operations utilizing various online solutions such as customer relations management (CRM) and enterprise resource planning (ERP) systems.

Responsibilities

• Processes admission applications and all student documents, including high school transcripts, unofficial college transcripts, and chargeback requests.
• Serves potential and current students with the enrollment process by providing front counter, chatbot, text messaging, email, and phone support.
• Supports operations utilizing various online solutions such as customer relations management (CRM) and enterprise resource planning (ERP) systems.
• Provides student support for online accounts including but not limited to Self Service, Buccaneer E-mail, Blackboard, etc.
• Provides consumer information on a one-to-one basis regarding Financial Aid eligibility and verification requirements, program information, and budget components.
• Assist students in scheduling virtual academic advising appointments if requested.
• Ensure that placement scores, SAT/ACT, or multiple measure scores are submitted and recorded.
• Responds to requests and refers students to institutional resources.
• Assist new students with course selection and registration.
• Oversees the scanning and linking of all incoming student records.
• Assists with the preparation, setup, and coordination of events.
• Provides support for events on and off campus (i.e. high school visits, college fairs, open houses).
• Assists with the scheduling of rooms for events and meetings.
• Assists with general office duties (process mail, maintain inventory of office supplies and recruitment materials).
• Performs related duties as assigned.

Requirements

• Associate degree.
• Experience working in an educational setting.
• Excellent ability to communicate in written and oral form.
• Ability to work independently and make sound decisions.
• Strong interpersonal, organizational, and communication skills.
• Superb customer service skills.
• Strong computer literacy, and proficiency in Microsoft Office products.

Nice-to-haves

• Bi-lingual in Spanish preferred.
• Knowledge of Ellucian's Colleague management information system a plus.

Benefits

• Must possess a valid New Jersey's driver's license and access to reliable transportation.
• This position requires flexible scheduling to include evenings and weekends and duties as any Atlantic Cape location.