PT Night Auditor

Horseshoe Bay Resort•Los Angeles, CA

About The Position

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright We are looking for our next great team member to join our Front Office team. We are committed to providing you with: You will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly during the overnight shift. You will check in guests, answer phones and take reservations, respond to guest complaints, requests and emergencies, process invoice and reconcile accounts. Investigate and resolve out-of-balance accounts, keep accurate financial records and ledgers, help prepare for forecasts and audits.

Requirements

1-2 years of hotel front office experience or prior experience as a Night Auditor
eye for detail
passion to provide quality of service to our guests
excellent computer, customer service and communication skills

Nice To Haves

prior Hyatt brand experience
Knowledge of Otelier and Opera Cloud

Responsibilities

provide excellent customer service to guests
keep the front desk and accounting operations running smoothly during the overnight shift
check in guests
answer phones and take reservations
respond to guest complaints, requests and emergencies
process invoice and reconcile accounts
investigate and resolve out-of-balance accounts
keep accurate financial records and ledgers
help prepare for forecasts and audits

Benefits

An exceptional benefit plan for associates & family members
401K matching program
Flexible scheduling to allow you to focus on what is important to you
Highly competitive wages
Discounts with our Crescent managed properties in North America for you & your family members along with Hyatt Hotel Associate discount worldwide.

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