PT Member Service Specialist-Lewiston

Idaho Central Credit Union•Lewiston, ID

56d•Onsite

About The Position

Do you enjoy guiding people to the help they need? Do you love learning how to solve new puzzles? Are you someone who regularly keeps a positive attitude and a smile on your face? If so, you could be the perfect candidate for our Member Service Specialist role at ICCU! ICCU's mission is to help our members achieve financial success. As a Member Service Specialist (MSS), you will be the first face our members see and seek help from when they walk through the doors at one of our branches. This is for the every Mon & Fri (8:30a-6p), and Sat (8:45a-3:15p) shift full days. At work, your Primary Responsibilities will include: Ensuring member satisfaction through courteous, accurate, and efficient service. Providing general information to members about our Credit Union Services. Referring members to products and services that will assist them in achieving financial success. Learning a variety of channels and systems to perform member transactions. Utilizing resources to resolve member concerns on the first contact. Informing your manager of member needs regarding our products and services. Demonstrating our core values of Honesty and Integrity, Respect and Dignity, Growth and Performance, and Improvement and Accountability in your behavior at work.

Requirements

A High School Diploma or GED.
Good communication and interpersonal skills.
The ability to use a calculator and handle cash efficiently and accurately.
The ability to learn a variety of channels and systems.
The ability to maintain confidentiality of Credit Union records.
The ability to stand for extended periods of time
lift 20-40 pounds of office supplies
reach keyboards
operate basic office machines.
You must be eligible for membership at ICCU to obtain employment.

Nice To Haves

Knowledge of the Financial Industry.
Prior Experience in a Customer Service role.

Responsibilities

Ensuring member satisfaction through courteous, accurate, and efficient service.
Providing general information to members about our Credit Union Services.
Referring members to products and services that will assist them in achieving financial success.
Learning a variety of channels and systems to perform member transactions.
Utilizing resources to resolve member concerns on the first contact.
Informing your manager of member needs regarding our products and services.
Demonstrating our core values of Honesty and Integrity, Respect and Dignity, Growth and Performance, and Improvement and Accountability in your behavior at work.