PT Member Service Rep I - Sterling

Apple Federal Credit Union•Sterling, VA

2d•Onsite

About The Position

At Apple Federal Credit Union, we’re more than a financial institution; we’re a community-focused organization powered by passionate people. With 24 branches across Northern Virginia and a proud legacy of service, we’re committed to improving the lives of our members and the communities we serve. We believe our employees are our greatest asset. That’s why we foster a supportive workplace culture that values inclusiveness, innovation and growth. Whether you’re just starting out or advancing your career, you’ll find opportunities for professional development, mentorship and meaningful impact. Why Work at Apple FCU Recognized as a USA Top Workplace (2025) and Top Workplace by The Washington Post (2024) Collaborative, welcoming environment with forward-thinking leadership Competitive, comprehensive benefits package, including: Medical, dental and vision coverage 401(k) with employer match Paid time off and 11 paid federal holidays Paid volunteer time to give back Tuition reimbursement and ongoing training opportunities Annual TEAM Bonus plan Role: To assist members with their financial transactions, involving paying and receiving cash and other negotiable instruments.

Requirements

One year to three years of similar or related experience.
A high school education or GED.
Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Ten key calculator and computer keyboard by touch. Must be good with detail to deal with numbers and names.

Responsibilities

Receives and processes customer financial transactions, including deposits, withdrawals and loan payments; sells money orders and travelers checks to members; transfers amounts from member accounts as directed.
Balances cash drawer and daily transactions.
Post transactions to member accounts and maintain member records.
Welcomes members and provides routine information concerning services and directs member to appropriate department for specific information and service.
Cross-sells Credit Union services.
Performs a variety of miscellaneous tasks including typing, filing, computer input and answering the telephone.
Other duties as assigned.