PT Meat Clerk - BU

North Coast Co op Careers•Arcata, CA

9d•Onsite

About The Position

Customer Experience Provide an exceptional shopping experience and friendly and welcoming environment for all members, customers, and co-workers Greet and engage customers in your department and throughout the store; model, and ensure they receive, prompt, helpful, attentive, and authentically friendly service in accordance with the Co-op’s customer service standards Assist customers at the service counter, fulfilling orders to their specifications; answer questions about product quality and uses; provide information about product, location of product, in-store promotions, and educational materials; engage customers by providing product suggestions and cooking recommendations Assist customers in locating products throughout the store; seek opportunities to exceed customer expectations and enhance the customer experience Maintain a calm and friendly demeanor with all customers and co-workers in all situations Investigate and respond to customer questions and requests promptly; escalate to supervisor as needed Department Operations Following proper stocking, rotation and facing procedures, aesthetically merchandise and stock shelves/cases with fresh, high-quality product; hang ‘out of stock’ signs whenever a product is empty on the shelf Assist customers with their purchases, weighing, wrapping, and packaging products to customers specification Overwrap, package, and price product for sale Alert supervisor to close dated/unsatisfactory product, recording as spoilage following established procedures Maintain department appearance and cleanliness including cleaning cases, ensuring sales tags are properly displayed, accurate, and in good condition; request new tags if needed, clean cases, shelves, displays and coolers Maintain backstock and work area cleanliness; sweeping and mopping floors regularly, washing dishes, sanitizing all equipment including grinder, bandsaw, countertops, cutting surfaces; organize and properly store/rotate inventory Perform and comply with internal and regulatory requirements regarding food safety, such as temp logs Receive product deliveries, ensuring order and invoice accuracy; process invoices and obtain credits as directed by supervisor, following established procedures Learn to place orders from suppliers; place orders as assigned by supervisor As delegated by department supervisor, assist in new employee on-the-job training through job shadowing and new-hire orientation of department processes to help new team members become proficient in specific areas and enable them to accomplish assigned tasks Participate in cross-training by helping to train others on your position job functions and by learning to perform the job functions of other positions within your department Perform all tasks, according to department procedure, accurately, efficiently, and free of errors Organize time efficiently, prioritize, maintain focus, and stay productive Achieve established goals and expected results for the department Assist in keeping the store clean, orderly, and organized, including but not limited to; retrieving carts and baskets, keeping floors, sidewalks, and parking lot clear of debris, glass and spill clean-up’s, sweeping/spot mopping, dusting, wiping down dining tables, facing, parking lot cleaning, emptying trash and recycling as needed, and bathroom cleaning/restocking Become familiar with the products we carry throughout all departments and where they are located throughout the store Develop knowledge of the Co-op’s membership structure; be informed about benefits of membership and be able to explain them simply and efficiently Regularly check mailbox and/or email for important company communications and review posted memos Attend and actively participate in department meetings, store-wide and org-wide meetings, and trainings, as requested Assist in other departments/store, inventory counts, store-wide cleaning, and perform all other duties, as assigned Sanitation & Safety Maintain a safe work environment according to all department procedures – Safety Manual, federal and state regulations Use personal protective equipment (PPE) as required for position; understand and ensure safe use of equipment, safe lifting procedures and proper ergonomics Follow all procedures in sanitation and safe food handling, per California Health and Safety Code requirements - Retail Food Code

Requirements

Outstanding customer service skills, actively looks for ways to help customers
Excellent communication skills and willingness to work as part of a team; ability to communicate effectively and be an active listener
Strong attention to detail, time management, and organizational skills
Ability to prioritize and work on a variety of tasks simultaneously, while remaining flexible in a fast-paced environment
Ability to understand and adhere to all organizational and department rules, policies, and procedures, including but not limited to those listed in the employee handbook, CBA, and Health and Safety guidelines
Works well independently but able to work closely and cooperatively with others when needed
Approach all decision making with environmental and social impact in mind, actively seek ways to improve sustainability efforts in day-to-day duties and assist in implementing applicable sustainability initiatives
Disseminate ideas, proposals, feedback, and other information in a clear, respectful, effective, and timely manner
Can consistently perform all tasks efficiently, at an acceptable rate and free of errors, according to department procedure, as directed
Accept feedback openly without defensiveness
Accept direction willingly and follow through with delegated tasks
Willingly accept and adapt to change
Knowledge of the natural foods industry
Maintain positive relationships with outside professionals and vendors
Maintain confidentiality
Ability to operate all equipment necessary to perform the job

Responsibilities

Provide an exceptional shopping experience and friendly and welcoming environment for all members, customers, and co-workers
Greet and engage customers in your department and throughout the store
Assist customers at the service counter, fulfilling orders to their specifications
Assist customers in locating products throughout the store
Maintain a calm and friendly demeanor with all customers and co-workers in all situations
Investigate and respond to customer questions and requests promptly
Following proper stocking, rotation and facing procedures, aesthetically merchandise and stock shelves/cases with fresh, high-quality product
Assist customers with their purchases, weighing, wrapping, and packaging products to customers specification
Overwrap, package, and price product for sale
Alert supervisor to close dated/unsatisfactory product, recording as spoilage following established procedures
Maintain department appearance and cleanliness
Maintain backstock and work area cleanliness
Perform and comply with internal and regulatory requirements regarding food safety
Receive product deliveries, ensuring order and invoice accuracy
Learn to place orders from suppliers
Assist in new employee on-the-job training through job shadowing and new-hire orientation of department processes
Participate in cross-training by helping to train others on your position job functions and by learning to perform the job functions of other positions within your department
Perform all tasks, according to department procedure, accurately, efficiently, and free of errors
Organize time efficiently, prioritize, maintain focus, and stay productive
Achieve established goals and expected results for the department
Assist in keeping the store clean, orderly, and organized
Become familiar with the products we carry throughout all departments and where they are located throughout the store
Develop knowledge of the Co-op’s membership structure
Regularly check mailbox and/or email for important company communications and review posted memos
Attend and actively participate in department meetings, store-wide and org-wide meetings, and trainings, as requested
Assist in other departments/store, inventory counts, store-wide cleaning, and perform all other duties, as assigned
Maintain a safe work environment according to all department procedures
Use personal protective equipment (PPE) as required for position
Follow all procedures in sanitation and safe food handling, per California Health and Safety Code requirements - Retail Food Code