Le Labo Chicago PT Keyholder

Estee Lauder•Chicago, IL

48d•Onsite

About The Position

As one of our highly skilled make-up artists you will combine your creative and technical expertise and passion for people to provide a welcoming, inspirational and personalized in-store experience which educates and delights our customers. You will also like working as part of a high performing team to create impact with in-store events and to ensure that the store always achieves our high standards of visual merchandising to stand out against our competitors. If you are a dynamic self-starter looking for a progressive career opportunity then this could be the perfect role for you and the first step of your career with a leader in prestige beauty. While certification in make up artistry and/or previous retail make up experience is desirable we also welcome applicants with amateur level experience. As a leader in prestige beauty with a culture that values diversity of thought and people, we offer excellent training and development and a competitive remuneration and benefits package.

Requirements

Previous retail/sales experience is required
Ability to work in fast-paced environment including evenings, weekends, and holidays
Excellent customer service, communication skills: excellent written, verbal & interpersonal skills
Excellent organization and time management skills: ability to prioritize and manage tasks wisely
Professional demeanor and ability to be flexible and handle change in a positive manner
Strong attention to detail
Team player, works well in a team environment to achieve a common goal
Ability to learn new procedures and processes quickly and execute with excellence
Basic math functions such as addition, subtraction, multiplication, and division
Computer skills: Operation systems (Windows), basic knowledge of productivity software suites - Microsoft Office Suite (Microsoft Word, Excel, Outlook)

Nice To Haves

While a qualification in make-up artistry/previous retail make up experience is preferred, we welcome applicants with amateur level experience who are able to demonstrate a high level of creative and technical expertise
All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service
Previous experience with retail point-of-sale software
Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

Responsibilities

Ensuring a welcoming environment for client in the store
Guiding the client through our collection by sharing knowledge on Brand DNA, the art of fine perfumery, and our creations
Compounding perfumes, labeling, and boxing the creations following the brand protocols; fulfilling all orders with accuracy and efficiency
Building client connections to increase repeat business, gathering client information for follow-up communication
Addressing and successfully resolving client situations according to company client care guide
Executing opening and closing boutique task per company policy, providing daily reporting on business
Proper handling of cash transactions and executing opening and closing night count, daily executing deposits
Daily monitoring of store email, addressing client and company requests in a timely manner
Ensuring full stock of merchandise on the floor, escalating stock needs to management
Assisting with monthly stock replenishment shipments: count, organization, and re-stocking
Submitting and following up on maintenance request, differentiating between situations and directing to the correct team
Always maintaining the cleanliness of the boutique
Executing BOPIS and POSTMASTES orders in a timely manner
Executing Phone Orders and shipping them in a timely manner, providing client with all necessary information
Collaborating with the Online Team in assisting clients with online orders or exchanges
Assisting the partnership team in executing orders for new clients
Assisting in the fulfillment of corporate orders in collaboration with the partnership team
Assisting the management team with the training of new hires
Assisting in identifying prospect partnerships in the neighborhood