About the position
Handmade happiness starts with you! The Key Holder's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their Happy Place! All Key Holders drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. The Key Holder will also assist the Store Management team with leading the store team members by observing/coaching individuals as well as performing operational duties that include but are not limited to opening/closing, ensuring store compliance, and finding creative ways to drive the business. The Key Holder creates an exceptional in-store experience and provides excellent customer service by interacting and engaging with customers. Utilizing JOANN's Hearts, Hands, Minds and Inspire, the Key Holder will find success in their role!
Responsibilities
- Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs.
- Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location.
- Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor.
- Processes customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision.
- Lifts boxes from the truck and receiving area, places and arranges items on shelves and racks.
- Unloads freight from the truck and sorts it according to company procedures.
- Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.
- Maintains high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency.
- Invites customers to participate in store activities such as Education Classes, Custom Framing, and any other events.
- Proactively drives sales through product knowledge, active selling techniques, suggesting services, and building strong customer relationships to the JOANN brand.
- Assists leadership in minimizing shrink in the store by ensuring policy and procedure compliance including, but not limited to, cutting counter accuracy, remnants, damages, and inventory management.
- Works with store management to identify opportunities to drive the business and increase sales/profit.
- Works closely with Store Management to identify key tasks and assists in delegating them to Team Members.
- May act as MOD to open/close store when no member of store management is present.
- Collaborates with other Team Members or store management on projects in a professional manner.
Requirements
- Minimum: High School Diploma or equivalent
- Minimum: 1+ years of supervisory experience in a customer-centric environment
- Preferred: 2-3+ years of retail supervisory experience
Benefits
- Medical, Dental and Vision benefit plans
- Company-paid basic, Optional, and Dependent life insurance
- Long-term disability and Company-paid Short-term disability
- Paid Time Off and Sick Time
- Tuition Reimbursement
- Team Member Discount
