PT Hannaford To Go Expeditor
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About The Position
As an Expeditor, you are the customer service liaison of the Hannaford To Go department. You are the voice the customer hears on the phone and the face they see at pickup, a true representative of Hannaford. You lay the groundwork for every customer pickup and delivery to be as smooth and quick as possible. Your role ensures that customers have a positive experience through accurate and fast orders that contain the highest quality fresh items from our shelves. As a Hannaford To Go Expeditor, no two days are ever the same, but a typical day includes the following: Organize and prioritize shop and pickup processes, conduct order reviews, check code dates and fresh product quality with a focus on produce, count parcels to ensure accuracy, stage orders and consolidate bags when appropriate, setup shopper carts, partner with department leaders to ensure items requiring preparation are handled properly, dispense pickup and delivery orders car-side to customers and last-mile delivery drivers, monitor and manage all last-mile delivery orders through applicable dashboards, monitor and manage all Flybuy orders through the staff dashboard app, answer phone calls to address customer questions and arrivals, adhere to order wait time and order completeness goals, handle cash pickups and change orders as requested, logging as required, verify all customer IDs presented and observe store policies pertaining to the acceptance of checks, and the sale of age restricted items.
