PT Guest Services Representative

Phoenix Suns•Phoenix, AZ

57d•Onsite

About The Position

Player 15 Group - the sports & entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center - is redefining the industry standard. Headquartered in downtown Phoenix and engaging fans across the world, Player 15 Group is driven by possibility, innovation, and the desire to create memorable moments for our fans and community. Our culture is anchored in purpose-driven leadership and fueled by individuals who bring passion, creativity, and vision to everything they do. We challenge convention, amplify voices, and create experiences that resonate well beyond the final buzzer. This is where talent meets purpose and bold ideas become reality. We are seeking an experienced and motivated PT Guest Services Representative to join our team. This position will be responsible for delivering a world-class guest experience by ensuring the welfare and safety of all guests and events at PHX Arena. Providing outstanding Customer Service is a main component of this role. These individuals will serve as information specialists responding professionally and patiently to guests' comments, questions, and requests as well as greet, welcome, and thank guests as they arrive and exit each event.

Requirements

Retain an extensive knowledge of the organization and Arena (or other facilities as needed), event operations, seating sections, key venue personnel identity, policies, and emergency activity procedures
Ability to project a friendly, approachable, and professional attitude and present a neat, well-groomed appearance always
Ability to effectively communicate with and listen to diverse populations, including strong verbal communication and written skills
Ability to clearly, effectively, and professionally interact with staff, supervisors, and the public. Will collaborate effectively with others to produce results.
Ability to read and scan tickets and ensure authenticity
Ability to react appropriately in emergencies and high stress situations
Maintain order and ensure adherence to all safety and security policies
Must have a basic knowledge of technology, including operating and troubleshooting radios, tablets, and handheld ticketing devices
Ability to utilize service recovery methods confidently and independently
Ability to react appropriately in emergencies and high stress situations
Maintain order and ensure adherence to all safety and security policies
Flexible schedule to include weekends, evenings, and some holidays to meet business needs
Ability to work the entire event including pre and post-event activities as needed
Must be able to work indoors and outdoors in a variety of weather, visibility, and volume conditions
Ability to work independently and cooperatively in a team environment.
Visual acuity and finger, hand, and wrist dexterity
Walking, bending and ability to occasionally lift and carry objects weighing up to 30 pounds
Ability to stand for extended periods of time and may include walking long distances, climbing stairs or operation of an elevator
Ability to Read, Write & Speak in English.

Nice To Haves

Bilingual is a plus

Responsibilities

Deliver upon the organization's Values and Principles.
Smile and provide a warm welcome/thank you and facilitate all guest-related matters in a professional and courteous manner through creative problem-solving
Consistently provide a personal, venue experience that exceeds guests' expectations using good judgment and common sense without compromising safety and security
Serves as an information specialist and be knowledgeable about the arena and each event to appropriately respond to guest questions
Inspect assigned work area prior to and during event, recognize potential hazards and observe appropriate precautions with guests including response and assistance in medical and emergency situations
Verify credentials and scan tickets allowing access or redirecting guests to the proper locations
Notify supervisor and/or security of all facility issues and housekeeping needs
Enforce policies during an event to assure the safety and security of all guests
Operate and monitor escalators and elevators to ensure the safety of guests
Write clear and concise incident reports
Monitor, patrol and respond to alarms/emergency situations inside/outside the Arena
Operate radio equipment, tablets and handheld ticketing and communication devices
Ability to be flexible with various post/work location based on business needs