PT Front Desk Agent PM Shift - Springhill Suites Lakeway

Remington Hospitality • Lakeway, TX

83d

About The Position

As a Front Office Associate, you will be responsible for greeting and communicating cordially with guests, ensuring a prompt and professional check-in and check-out process. You will assist in pre-registration and blocking of reservations when necessary. Your role will require you to have a complete working knowledge of the Front Office computer or manual system, including all daily transactions and those which are not performed often. You will manage cash handling accurately, including receiving cash, checks, and credit card information from guests for payment of hotel charges and making change correctly. Additionally, you will review any reservations with special requests and work to block rooms accordingly. Knowledge of hotel rates, discounts, and how to handle each is essential. You should also be familiar with reservations and procedures, including how to take same-day reservations, and be able to process reservations in approximately 2 minutes. Following cancellation and relocation procedures when necessary is also part of your responsibilities.

Requirements

• High work ethic and self-initiative.
• Ability to work varying schedules including nights, weekends, and holidays.
• Enjoy working as part of a team that provides great experiences for guests.

Responsibilities

• Greet and communicate cordially with guests, checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Know how and where to post all charges promptly, accurately, and efficiently.
• Manage cash handling, including receiving cash, checks, and credit card information from guests for payment of hotel charges.
• Review reservations with special requests and block rooms accordingly.
• Have knowledge of hotel rates, discounts, and how to handle each.
• Take same-day reservations and follow cancellation and relocation procedures when necessary.

What This Job Offers

• Career Level: Entry Level