PT Float Teller - Rockford (M/W/F)

Lake Michigan Credit Union-posted 8 months ago
Part-time • Entry Level
Onsite • Rockford, IL
Credit Intermediation and Related Activities
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The Teller is the face of LMCU, responsible for creating a warm and welcoming member experience while accurately processing a high volume of transactions. This position requires a strong focus on service excellence, member retention, and promoting LMCU's products and services to help all members achieve dreams for a lifetime. Tellers serve as the first line of defense to mitigate fraud and protect LMCU and our members. Tellers are key contributors to the success of the branch by providing exceptional service, maintaining accuracy in transactions, and driving the growth of the organization by utilizing their broad knowledge of LMCU products and services to best position our members to meet their financial needs and dreams.

  • Promote a positive member experience leading to member retention through proactive engagement, building trusting relationships with members.
  • Identify and address member needs, offering information and guidance about products and services that align with their financial goals.
  • Provide friendly, professional, and efficient service to all members, ensuring a high level of satisfaction.
  • Resolve conflicts and de-escalate adverse situations, ensuring positive outcomes for both members and LMCU.
  • Accurately perform basic and advanced teller transactions in accordance with LMCU's policies and procedures.
  • Maintain and balance a cash drawer daily, ensuring that all cash assigned, received, and disbursed is accounted for.
  • Demonstrate strong risk management practices, including knowledge of fraud prevention guidelines and robbery procedures.
  • Ensure compliance with LMCU policies, procedures, and regulatory requirements, including handling cash, processing transactions, and managing member data and monitoring for fraudulent activity.
  • Demonstrate and apply in-depth knowledge of all LMCU products and services, including their benefits and features.
  • Actively identify opportunities to refer members to appropriate products and services based on their financial needs.
  • Continuously improve knowledge of LMCU products, services, policies and systems through regular training and self-development.
  • A minimum of one year up to three years of similar or related experience, including preparatory experience.
  • Previous cash handling experience and knowledge of financial products and services preferred.
  • High school diploma or equivalent (required); some college coursework or banking experience is a plus.
  • Weekly Pay
  • Comprehensive Health & Wellness package including Medical (with prescription coverage), Dental, and vision
  • Matching Health Savings Account Contributions, Dependent Care flexible spending account (FSA)
  • Retirement options like 401 (k) with company match and pension.
  • Paid time off: Vacation, Personal days, paid holidays, paid volunteer time, sick days, & flex time.
  • Tuition reimbursement
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