PT Flatiron Remedy Concierge

Remedy Place•New York, NY

48d•$18 - $22

About The Position

ESSENTIAL FUNCTIONS: Concierge and Reception Desk: ● Creates a positive impression on our guests through modeling exemplary service, warmth, and hospitality ● Responsible for adhering to all front desk operational needs such as scheduling services, checking in, and checking out of guests ● Responsible for timely answering of phone and text messages with appropriate responses to questions about services, memberships, and club operations ● Responsible for adhering to hospitality standards for our front desk guest journey ● Assist with administrative and clerical tasks as needed ● Responsible for giving club tours to guests ● Knowledge of our CRM system including all necessary operational features for guest experience Leading Hospitality Services: ● Provide exemplary customer service, by holding true to the Remedy Hospitality Standards ● Recommend services, retail, and F&B to guests in order to enhance their experience ● Communicate guests’ requests and complaints to the appropriate department ● Assist Practitioners services in-providing exemplary customer service standards within our daily operations Guest and Services Support: ● Responsible for administering Remedy guest journey experiences within standard operating procedures ● Responsible for in-depth knowledge of Remedy Education such as benefits & science behind holistic self-care services ● Appropriately respond to questions about services, memberships, club operations ● Assist Club Crew in turning over of all guest experiences and ensuring our space is kept to a highest standard of cleanliness ● Assist group experience instructors with class setup and breakdown ● Eager to assist in all areas of the club as needed with a “no job is too small” attitude ● Troubleshoot issues as they arise throughout the day, including scheduling conflicts, guest/member requests, etc. ● Partake in Remedy Continued Education courses to ensure up-to-date knowledge of remedy experience and education General Club Support: ● Complete all daily operational checklists ● Support operations of club for in-club events, and workshops ● Receive all incoming deliveries ● Assist in tracking & restocking of inventory ● Take on additional tasks as needed to drive revenue/growth, achieve club targets, and support the team at large ● Other duties as assigned ● Stay up to date on all company and club information by regularly checking emails, google charts, newsletters and other company communication channels ● Follow all company guidelines as outlined in employee manual

Requirements

Must have terrific customer service skills
A consistently positive attitude
Basic knowledge and understanding of holistic self-care services and products
Strong interpersonal skills to interact with high profile clientele
Must be solution-oriented and self-motivated
Must have a strong work ethic
Excellent verbal and written communication skills
Enthusiastic, energetic, personable, and friendly disposition
Must enjoy working within a team
Strong time management skills and practices
Must be able to be walking / standing during work hours
Must be able to be on laptop / phone during work hours
Must be able to to lift at least 50 pounds
Must be able to bend, kneel, and squat to assist in guest experience
Must be able to withstand high temperatures

Responsibilities

Creates a positive impression on our guests through modeling exemplary service, warmth, and hospitality
Responsible for adhering to all front desk operational needs such as scheduling services, checking in, and checking out of guests
Responsible for timely answering of phone and text messages with appropriate responses to questions about services, memberships, and club operations
Responsible for adhering to hospitality standards for our front desk guest journey
Assist with administrative and clerical tasks as needed
Responsible for giving club tours to guests
Knowledge of our CRM system including all necessary operational features for guest experience
Provide exemplary customer service, by holding true to the Remedy Hospitality Standards
Recommend services, retail, and F&B to guests in order to enhance their experience
Communicate guests’ requests and complaints to the appropriate department
Assist Practitioners services in-providing exemplary customer service standards within our daily operations
Responsible for administering Remedy guest journey experiences within standard operating procedures
Responsible for in-depth knowledge of Remedy Education such as benefits & science behind holistic self-care services
Appropriately respond to questions about services, memberships, club operations
Assist Club Crew in turning over of all guest experiences and ensuring our space is kept to a highest standard of cleanliness
Assist group experience instructors with class setup and breakdown
Eager to assist in all areas of the club as needed with a “no job is too small” attitude
Troubleshoot issues as they arise throughout the day, including scheduling conflicts, guest/member requests, etc.
Partake in Remedy Continued Education courses to ensure up-to-date knowledge of remedy experience and education
Complete all daily operational checklists
Support operations of club for in-club events, and workshops
Receive all incoming deliveries
Assist in tracking & restocking of inventory
Take on additional tasks as needed to drive revenue/growth, achieve club targets, and support the team at large
Other duties as assigned
Stay up to date on all company and club information by regularly checking emails, google charts, newsletters and other company communication channels
Follow all company guidelines as outlined in employee manual