Pt Financial--Billing Follow up Rep

Children’s Hospitals and Clinics of Minnesota•MN and WI Remote, MN

About The Position

The Customer Service Representative provides timely response and resolution to inquiries on account balances of the uninsured and underinsured patient as well as other patient out-of-pocket expenses related to co-insurance and deductibles. The representative responds to initial patient-family requests; provides detailed explanations of patient billing information; resolves patient-family questions; performs follow-up on outstanding concerns, and collaborates with other departments to research patient billing history. The position consistently demonstrates excellent customer service and communication skills. On site training is required for the position.

Requirements

High School Diploma or equivalent work experience required
3-5 years of customer service experience
Experience working with a wide variety of PC applications
Working knowledge of billing and follow-up processes
Excellent customer service through oral and written communication to patients, families, and other external and internal contacts
Excellent communication skills when dealing with patients, families, public, co-workers, and professional offices
Knowledge of HIPAA privacy standards and PCI compliance regulations
Proficient use of systems (computer, applications, phone systems)
Basic knowledge of medical terminology
Detail-oriented, good organizational skills, and ability to be self-directed
Strong time management skills, managing multiple priorities and a heavy workload in a high-stress atmosphere
Flexibility to perform other tasks as needed in an active work environment with changing work needs
High-level problem solving, analytical, and investigational skills
Ability to learn quickly and meet continuous timelines
Exhibits behaviors consistent with principles of excellent service
Demonstrate and maintain competency as required for job title and the unit/area(s) of assignment
Exhibits behaviors consistent with standards of performance improvement and organizational values (e.g., efficiency and financial responsibility, safety, partnership and service, teamwork, compassion, integrity, and trust and respect)