PT Express Teller

First Farmers Bank & Trust•Kokomo, IN

About The Position

Responsible for answering customer inquiries and completing transaction requests received through the Interactive Teller Machine. This position is responsible for performing Teller transactions for existing customers in a professional, courteous, and timely manner according to bank procedures. This position requires extensive customer interaction, and a broad knowledge of all bank products and general operations. Provides exceptional customer service in response to customer needs and requests. Work schedule is expected to be Monday, Wednesday, Friday, and Saturday from 9:00 am to 1:00 pm.

Requirements

Responsible to the Express Teller Manager for the fulfillment of duties assigned
Knowledge of appropriate government regulations, bank products and bank operations
Must have excellent communication and listening skills and a strong commitment to providing quality service and attention to detail
Position requires dedication to customer service by responding in a professional manner to customer questions and concerns
Must have the ability to maintain confidentiality in daily operations and interactions with customers
Work effectively in both a team and independent environment

Responsibilities

Processing customer transactions through the Interactive Teller Machine, such as, cashing checks, handling deposits, withdrawals, loan payments and transfers
Provide information on balance inquiries and answer any transactional questions regarding current deposit and loan products
Manage and resolve all customer requests for updates, inquiries or other issues
Provide quality customer service through knowledge of all bank products and services
Handle high volume of customer transactions in a sometimes stressful, time sensitive environment
Compliance with all branch policies and procedures
Perform other duties as assigned

Benefits

Medical Insurance (eligible on date of hire) with options for High Deductible Health Plan (HDHP) and Co-Pay Plan
Vision Coverage
Dental Coverage
Prescription Plan
Wellness Incentive – earn up to $25 per pay period toward premium reduction
Life & Accidental Death & Dismemberment Insurance – 100% employer-paid
Short & Long-Term Disability Insurance – 100% employer-paid
401(k) Plan
Profit Sharing Stock Option
Health Savings Account (HSA) contributions for HDHP participants
Vacation time
Sick Time
Personal Day
11 Paid Holidays
Paid Bereavement
Paid time to volunteer (when representing FFBT and supervisor approved)
Voluntary Donated PTO Program
Employee Assistance Program
Travel Assistance Program
Educational Assistance Program
Corporate Discounts
Employee Referral Program
Stock Purchase Loan Option
Retirement Plan Counseling
Wellness Program
Gym Reimbursement
Employee Quarterly Recognition Program
AFLAC supplemental benefits
Cincinnati Life supplemental coverage
Family Medical Leave
Paid Bereavement Leave
Maternity Leave Policy