PT Desk Staff

Berkshire Family YMCA • Bennington, VT

55d

About The Position

The PT Desk Staff position is crucial for ensuring a welcoming and efficient environment for all visitors and clients. This role involves managing front desk operations, including greeting guests, answering inquiries, and providing information about services. The primary end result is to enhance customer satisfaction through exceptional service and support. Additionally, the desk staff will be responsible for maintaining accurate records and managing appointments, contributing to the overall organization of the facility. Ultimately, this position plays a key role in creating a positive first impression and fostering a professional atmosphere.

Requirements

• High school diploma or equivalent.
• Previous experience in a customer service or administrative role.
• Strong verbal and written communication skills.
• Proficiency in basic computer applications and office software.

Nice To Haves

• Experience in a healthcare or service-oriented environment.
• Familiarity with appointment scheduling software.
• Bilingual abilities to assist a diverse clientele.

Responsibilities

• Greet and assist visitors in a friendly and professional manner.
• Answer phone calls and respond to inquiries regarding services and appointments.
• Manage appointment scheduling and maintain accurate records of client interactions.
• Handle administrative tasks such as filing, data entry, and maintaining office supplies.
• Collaborate with other staff members to ensure smooth operations and effective communication.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED