PT Customer Service Supervisor

Centers•Farmville, VA

5d•Onsite

About The Position

All Joan Perry Brock Center staff are employees of Centers LLC, which manages the facility, events, and services for Longwood University. CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for higher education. CENTERS' management approach is customized for each client yet retains our uniform quality. Our firm unites site staff with a centralized administrative team, each contributing to the firm's goals and client needs. The CENTERS Team is innovative, entrepreneurial, trail-blazing, and ambitious for both CENTERS and our clients. Today, CENTERS provides management services for 14 clients. The Customer Service Supervisor provides point of sale customer service to patrons of the Joan Perry Brock Center. Primarily housed in the Box Office or Team Store, they are responsible for selling Longwood merchandise and tickets to Joan Perry Brock Center events. The Supervisor is responsible for processing services and payments, managing inventory, and providing patrons and guests with accurate information about the Joan Perry Brock Center. Commitment to the well-being, security, and future of our employees is a priority. View the comprehensive information about the competitive benefits package on our careers page then scroll down to CENTERS Benefits (click link to view).

Requirements

Customer service experience
Excellent communication skills including active listening
Service-oriented and able to resolve customer grievances
Basic knowledge of computer skills with the ability to learn new software
Ability and willingness to enforce policies
Must be able to discuss, converse with, and exchange accurate information with patrons, staff, stakeholders, etc.

Responsibilities

Provide point of sale service and manage inventory for tickets to all Longwood events and merchandise in Team Store
Manage and maintain Will Call tickets and tickets for distribution
Communicate with all patrons and guests who enter the facility and be knowledgeable about events and services offered by Joan Perry Brock Center
Communicate all policies and procedures to patrons regarding access control and sales
Keep a clean and presentable workspace
Provide tours as needed to patrons
Ability to handle and count money while reconciling money drawers
Work with the full-time staff to ensure proper cash handling
Provide back-up support for Office Manager/Business areas
Attend all staff meetings, monthly meetings and communicate as needed through emails, group messaging, and telephone
Follow and adhere to all procedures and guidelines
Assist in other duties as required