PT Customer Service Leader

Food Lion • Rock Hill, SC

257d

About The Position

The PT Customer Service Leader at Food Lion is responsible for providing fast, easy, flexible, and friendly service to customers while achieving the company's customer service standards. This role involves assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual and maximizing sales through excellent customer service.

Requirements

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and use their name whenever possible.
• Avoid personal conversations with other associates when customers are present.
• Ensure store office functions are completed accurately and on time using accounting packets; communicate all cash variances to the Assistant Customer Service Manager.
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar.
• Ensure work station and front end area of the store has a neat and clean presentation.
• Maintain proper knowledge of all sales associate register functions and Front End accounting services.
• Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner.
• Ensure the MVP savings center KIOSK is filled with paper and properly working.
• Perform the task of sales associate when scheduled or as needed per the surge plan guidelines.
• Perform the task of the customer lead as needed to ensure service standards are maintained.
• Maintain alertness and call for assistance when needed to service customers per service standards.
• Be courteous and helpful to other associates.
• Wear the Food Lion uniform, complete with name badge, when on duty, and maintain a neat and clean appearance while adhering to the Food Lion dress code.
• Adhere to all company guidelines, policies, and standard practices.
• Observe and correct all unsafe conditions that could cause associate or customer accidents.
• Notify QA of any cleaning issues or maintenance required on front end.
• Successfully complete computer-based training (CBT) and training aid courses.
• Perform all other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Food and Beverage Retailers
• Education Level: High school or GED