PT Customer Service Clerk - Morden

Manitoba Liquor & Lotteries Corporation • Winnipeg, MO

316d • $17

About The Position

The Customer Service Clerk is responsible for front-line customer service at a Liquor Mart, including processing sales transactions, handling stock, providing product information, and performing security and housekeeping duties to ensure a positive customer experience. The position reports to the Store Manager and involves a variety of shifts, including evenings and weekends.

Requirements

• Grade 12 (completed) preferred.
• Basic knowledge of cash handling, customer service, and computer skills.
• Basic mathematical skills.
• Excellent communication skills.
• Ability to work in a team environment.
• Ability to perform the essential physical requirements of the position.

Nice To Haves

• A minimum of six months experience in a customer service-related industry is an asset.
• Certificate in Marketing, Sales or Business Administration is an asset.

Responsibilities

• Acknowledge and greet customers.
• Approach and offer assistance to customers, providing a positive customer experience.
• Inform customers of merchandising events, samplings, and sales.
• Provide information to assist customers with product selections.
• Use Point-of-Sale and inventory computer systems to complete sales transactions and returns.
• Process customer payment using debit, credit card, gift cards, and cash.
• Ensure accurate and secure handling and processing of cash and credit/debit slips.
• Package orders using appropriate resources.
• Provide carry-out service if appropriate.
• Provide Controlled Entry door coverage as required.
• Handle permit requests and refunds.
• Respond and resolve customer issues.
• Answer phone using established protocols.
• Receive beer, stock, and store-to-store transfers ensuring invoices are correct.
• Unload pallets and move products to shelf locations.
• Stock shelves, beer racks, cold boxes, and displays.
• Remove damaged or unsaleable product and advise management.
• Prepare store-to-store transfers and verify accuracy.
• Participate in regular stock counts.
• Follow established safe lifting principles and procedures.
• Refuse service to minors and intoxicated persons.
• Maintain cleanliness/sanitization of work areas.
• Prepare deposits as required.
• Assist in training or providing guidance to new staff.
• Complete required courses and training.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Food and Beverage Retailers
• Education Level: High school or GED