PT - Customer Service Associate

Ace Hardware • Michigan City, IN

78d

About The Position

The Customer Service Associate is responsible for delivering exceptional customer service, processing sales efficiently, and supporting the overall success of the store. This role involves assisting customers, maintaining store standards, and contributing to a positive and productive environment. The associate should adapt to the company's needs while embracing Kabelin Hardware's core values.

Requirements

• High school diploma or GED.
• Commitment to service excellence and customer satisfaction.
• Strong interpersonal skills with the ability to work as part of a team.
• Knowledge of retail computer systems and electronic cash registers is a plus.
• Strong organizational skills and attention to detail.
• Ability to multitask and maintain a professional demeanor.
• Willingness to learn new skills and adapt to changing priorities.
• Flexible availability, including evenings, weekends, and holidays, to meet business needs.

Responsibilities

• Fully embrace and demonstrate Kabelin Hardware's Core Values.
• Ensure each customer receives outstanding service by following the WOW process: What can I help you find? Offer everything they need. Warm thank you.
• Provide accurate and efficient service at the register, ensuring a convenient shopping experience.
• Execute daily operational goals and priorities as assigned by store management via Trello.
• Assist customers in locating products in-store, online at acehardware.com, or by processing special orders.
• Actively participate in daily huddle meetings to align on goals and expectations.
• Uphold merchandising and store cleanliness standards to ensure a safe and presentable environment.
• Support the team in receiving new shipments and maintaining an organized back stock area.
• Respond promptly to safety issues and report concerns to the management team.
• Maintain awareness of shoplifting activity and take appropriate action when necessary.
• Educate customers on the benefits of the Ace Rewards program and encourage participation.
• Answer phone calls and assist customers with inquiries.
• Actively participate in training and development opportunities for personal growth and peer support.
• Maintain awareness of all promotions and advertisements to better assist customers.
• Adapt to various roles and responsibilities based on the needs of the business.
• Exhibit a strong work ethic, flexibility, punctuality, and a positive attitude.
• Be an Energy Giver, contributing to a supportive and motivated team atmosphere.

What This Job Offers

• Career Level: Entry Level
• Industry: Building Material and Garden Equipment and Supplies Dealers
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees