PT Customer Lead

About the position

The PT Customer Lead at Food Lion is responsible for providing fast, easy, flexible, and friendly service to customers while adhering to the company's customer service standards. This role involves assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining operational standards and maximizing sales through excellent customer service. The position requires a friendly demeanor, cooperation with other associates, and a commitment to creating a positive shopping experience for customers.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and use their name whenever possible
• Unload customers' groceries from cart to belt, grouping cold items together for ease of bagging
• Check the bottom of every cart and under all baby seats for items before completing an order
• Follow correct bagging procedures for the correct use of bags by type
• Scan customers' orders and handle payment transactions per standard practice
• Avoid personal conversations with other associates when customers are present
• Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers
• Follow procedures for refunds and error correction
• Maintain accurate cash control
• Follow procedures and perform overrides
• Identify customers needing assistance and offer to take their order to their car, including Food Lion To-Go orders
• Maintain alertness and call for assistance when needed to service customers per service standards
• Check prices quickly and accurately
• Be courteous and helpful to other associates
• Wear the Food Lion uniform with apron and name badge, maintaining a neat and clean appearance
• Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap
• Ensure work station and front-end area has a neat and clean presentation
• Report any register malfunction to the Customer Service Manager or MOD
• Ensure the MVP savings center KIOSK is filled with paper and properly working
• Observe and correct all unsafe conditions that could cause accidents
• Notify QA of any cleaning issues or maintenance required on front end
• Successfully complete computer-based training and training aid courses
• Perform the task of cashier when scheduled or as needed
• Manage the front end in the brief absence of the CSM/ACSM to ensure service standards are maintained
• Perform the task of Food Lion To-Go Runner when scheduled or as needed
• Ensure check stands are supplied with proper bags, register receipt paper, and restock cigarette drawers at each check lane
• Find more efficient ways to do the job and seek to reduce costs and improve labor productivity
• Perform all other duties as assigned

Requirements

• High school graduate or equivalent preferred
• Effective communication and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to perform the technical requirements of cashier and service center
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations