PT Customer Experience Admin Coworking

Serendipity Labs • Buffalo, NY

142d

About The Position

At Serendipity Labs we have prided ourselves on creating a business that is an extension of the corporate workplace. Trusted with some of the largest and smallest companies around, we provide flexible workplace solutions and have created a national network of safe, comfortable, well designed, and professional work environments for businesses of all types and sizes to call their own. We do all of this by blending really great places to work with 5-star service delivered by a well-trained, experienced and people focused team. It is workplace as a service. As we expand our network of locations, we are looking for the next best talent to join our team. This is a fast-moving industry that requires passionate, engaging, high energy individuals that stand out in a crowd and that our members will enjoy interacting with every day. This is the perfect role for anyone aspiring to or have run their own business unit and those who can combine a love for hospitality and managing a team with the challenge of achieving revenue and business goals.

Requirements

• Reasoning, remembering, mathematics, appropriate language (written and verbal) ability.
• Support and interact with members, visitors and lab staff.
• Hearing – Ability to receive detailed information through oral and telephone communication.
• Talking – Clearly expresses ideas by means of spoken word.
• Ability to sit, stand, type and view a computer screen for extended periods of time (covers repetitive motions and vision).
• Ability to perform low impact physical tasks, such as use of stairs, stooping, walking, pushing, pulling, and lifting. Regular usage of stairs if required at the location.

Nice To Haves

• Demonstrate a positive, pleasant, and professional demeanor with exceptional customer service skills.
• Experience in delivering a high level of hospitality and handling customer service requests.
• Strong organizational and communication skills, ability to prioritize workload and work efficiently with minimal supervision.
• A high attention to detail and being keen to deliver great experiences.
• Being a self starter but being open and willing to take direction.
• Knowledge of Microsoft Office suite, including Word, Excel and Outlook.
• Planning, managing, and executing events or meetings.

Responsibilities

• Providing a warm and professional welcome to visitors and users of the lab at reception.
• Effectively handling phone and in person requests for assistance.
• A keen attention to detail to anticipate Member needs.
• Opening and closing the lab location so that its ready for business and meeting our brand standards.
• Properly stocking and maintaining the appearance of the lab including reception, meeting rooms, Café, Member and common areas.
• Light cleaning duties with strong attention to detail to ensure the Lab is always up to brand standard for our Members.
• Assisting in delivering Meeting & Events booked into the lab including set-up, catering, and clean-up.
• Creating a community through contributions to member events and fostering ways to engage members and the local community.
• Generating interest in the lab by assisting with certain local marketing activities.
• Knowing the Lab’s Members to ensure the best possible handling of requests, visitors, and service requirements.
• Updating, charging, and maintaining accurate member information in billing software.
• Being knowledgeable of all other lab locations, our products and services, and acting as a brand champion.
• Serving as backup to other similar positions at other Serendipity Lab locations nearby (if applicable)

Benefits

• Employment is contingent upon successful completion of all applicable pre-employment screenings, conducted in compliance with local, state, and federal laws.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees