(PT) Call Center Associate

- Entry Level

Mays Landing Campus, NJ

Educational Services

About the position

The position reports to the Director of One Stop Enrollment & Recruitment and serves as the initial intake associate responsible for providing students and inquiries with appropriate information to ensure successful enrollment into college programs. The role involves processing admission applications and all student documents, including high school transcripts, college transcripts, and chargeback requests. Additionally, the associate will support potential and current students throughout the enrollment process by providing assistance via text messaging, email, and phone support.

Responsibilities

• Process admission applications and all student documents including high school transcripts, college transcripts, and chargeback requests
• Serve potential and current students with the enrollment process by providing text messaging, email, and phone support
• Support operations utilizing various online solutions such as customer relations management (CRM) and enterprise resource planning (ERP) systems
• Provide student support for online accounts (i.e. Self Service, Buccaneer Email, Blackboard, etc)
• Assist students in scheduling virtual academic advising appointments if requested
• Ensure that placement scores, SAT/ACT or multiple measure scores are submitted and recorded
• Respond to requests and refer students to institutional resources
• Provide support in scanning and linking of all incoming student records
• Assist with arrangements for outreach and recruitment to attend internal/external events
• Assist with the preparation, setup, and coordination of events
• Perform general office duties
• Provide support as needed with logging unofficial transcripts
• Perform related duties as assigned.

Requirements

• High School Diploma or GED
• 2 years of customer service experience

Nice-to-haves

• Associate's Degree Preferred