PT - Call Center Agent

Answerphone Of America - Statesville, NC

405d • $20,800 - $35,360 • Remote

About The Position

The Call Center Agent position at Answerphone of America involves providing exceptional customer service in a remote setting. The role is designed for motivated individuals who are passionate about helping others and are committed to delivering high-quality service. Agents will work part-time, with flexible shifts available, and will be rewarded for their performance with competitive pay and opportunities for advancement.

Requirements

• 2 years of customer service experience or 1 year of contact center experience.
• Must be a US citizen with a good voice, tone, and ability to speak proper English.
• Typing speed of 40+ words per minute.
• Computer literacy and proficiency with Microsoft Office and Google Workspace.
• Minimum of a high school diploma.

Nice To Haves

• Bilingual skills preferred but not required.
• Bachelor's, Associate's, or some college education.

Responsibilities

• Provide exceptional customer service to clients via phone calls.
• Handle inbound calls and assist customers with their inquiries and issues.
• Maintain professionalism and a positive attitude during all interactions.
• Meet individual performance metrics and contribute to team goals.
• Participate in training and development programs to enhance skills.

Benefits

• Work from home opportunities.
• Flexible schedule.
• Opportunities for advancement.
• Annual base pay rate increases.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED