Pt Acct Call Center Rep

OhioHealth • Loveland, OH

3d

About The Position

This positions purpose is to make contact with patient/guarantors through inbound and Outbound calls and advise of remaining account balance(s). Answer any questions/concerns and exhaust all internal efforts to collect on self pay and insurance residual accounts.

Requirements

• High School or GED (Required)
• Familiarity with computer systems.
• Data entry skills.
• Excellent interpersonal, communication and negotiations skills.
• Ability to quickly build rapport with patients.
• Proven organizational skills.
• Familiarity with Fair Debt Collections Practices.
• Minimum two years customer service or collections Experience with six months Experience in a call center environment.

Responsibilities

• Receive inbound and makes outbound calls to patients/guarantors on account balances.
• Advise of remaining account balance (s) and answer any questions.
• Identify concerns/objections and determine best course of action.
• Negotiate for payment in full or maximum payment arrangements according to policy.
• Screen patient/guarantors for insurance, billing or financial aid opportunities.
• Inbound calls received from ACD based on first available representative.
• Outbound telephone calls may be completed from predictive dialer or manual call.
• Respond to patients/guarantors requests and thank them for using OhioHealth services.
• Update patient demographic data and establish rapport with patients/guarantors.
• Accurately document account, make adjustments or referrals as appropriate.
• Make recommendation for manual charge off based on defined criteria.
• Maintain quality and productivity requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees