Psychology Intake Liaison

BJC HealthCare • Creve Coeur, MO

4h • Onsite

About The Position

BJC HealthCare System is hiring a Full-Time Psychology Intake Liaison for St. Louis Children's Hospital, at our West County Location (13001 North Outer 40, Town and Country MO 63141). St. Louis Children’s Hospital is dedicated to improving the health and lives of children, providing care in more than 50 specialty areas through a dedicated team of physicians, nurses, staff and volunteers. It consistently ranks among America’s Best Children’s Hospitals by U.S.News & World Report. The hospital serves patients and families across a 300-mile service area, and has seen patients from all 50 states and more than 80 countries. Since 2005, St. Louis Children’s has been designated as a Magnet® hospital for nursing excellence. The Psychology Intake Liaison manages incoming calls, schedules patients with providers, and completes necessary medical office tasks. This position acts as the liaison between the psychology department and patients, potential patients, and referring providers, requiring flexibility to perform duties from any department location as needed. The Intake Liaison is responsible for ensuring seamless patient scheduling and verification of patient insurance coverage for anticipated psychological services.

Requirements

• High School Diploma or GED
• 2-5 years experience
• Customer Service

Nice To Haves

• Associate's Degree
• 5-10 years experience

Responsibilities

• Managing up-to-date and having continuous understanding of insurance benefits related to psychological services; including but not limited to CPT and ICD-10 knowledge, authorizations, single case agreements, copay/coinsurance
• Adhere to system and department policies and procedures to ensure effective and efficient workflow optimizing the electronical medical record system used.
• Perform medical office responsibilities and tasks.
• Schedule patients with appropriate department providers based on referrals received through the electronic medical record system or fax; scheduling includes but is not limited to determining appointment date and time, sending and obtaining new patient paperwork, verifying insurance benefits and obtaining authorization, coordinating with multi-disciplinary clinics.
• Manage department phone line and triage incoming calls as well as responding appropriately to medical record requests, completing affidavits and obtaining notarizations when necessary.

Benefits

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees