Psychology Administrative Supervisor

TX-HHSC-DSHS-DFPS • San Antonio, TX

1d • Onsite

About The Position

The Psychology Administrative Supervisor performs moderately complex (journey-level) administrative and supervisory program work. Work includes supervising multiple psychology department personnel across thirteen facility units, coordinating with the multi-disciplinary treatment team members to ensure all aspects of the person-centered recovery plans are addressed, documented, and updated, managing the on-boarding process for all new Psychology Department staff and providing support to the Department of Psychology in scheduling and tracking psychological assessment instrument needs. Works under general supervision of the Director of Psychology, with limited latitude for the use of initiative and independent judgment and provides advanced administrative support to the Director of Psychology.

Performs other duties as assigned. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Requirements

• Knowledge of any applicable local, state and federal laws related to the collection of Personal Health Information; basic mathematical tabulation and analysis, budget processes; program management processes and techniques.
• Skill in identifying measures or indicators of program and staff performance and the use of a computer and applicable software.
• Ability to gather, assemble, correlate, and analyze facts; to establish goals and objectives; to devise solutions to administrative problems; to develop, evaluate, and interpret administrative policies and procedures; and to supervise the work of others.
• Must be proficient in Microsoft Office applications including Word, Excel, and Powerpoint.
• Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aid, Medication Aide and Employee Misconduct, List of Excluded Individuals/Entities (LEIE). Males between the ages of 18-25 must be registered with the Selective Service.
• All applicants must be at least 18 years of age to be considered for employment at a state-operated facility.
• Compliance with HHSC immunization policy and state hospital operating procedures related to immunizations is required.

Responsibilities

• Supervises multiple psychology department personnel across thirteen facility units by supporting records related to data collection of person-centered recovery plans, milestones, and goals.
• Performs direct supervisory duties, including on-boarding, training, and managing employee performance related to direct reports.
• Coordinates with HHS HR and General Counsel to determine appropriate level for corrective and/or disciplinary actions.
• Develops advanced administrative support guidelines for all support staff of the Psychology department including calendar management, tracking patient psychological assessments, and department expenditures.
• Research, consolidate, and prepare monthly, quarterly, and annual reports to Governing Body, the Mock Survey Team, and multiple facility and system-wide committees for psychology department.
• Coordinates with the multi-disciplinary treatment team members to ensure all aspects of the person-centered recovery plans are addressed, documented, and updated as clinical progress is noted per the weekly person-centered recovery plan reviews.
• Analyzes, and administers collection of data related to clinical programming and person-centered recovery plans.
• Audits and adjusts policy and procedures to ensure accuracy throughout.
• Plans, implements, monitors, and evaluates programs to ensure consistent and effective services are delivered across patient populations.
• Develops and standardizes treatment modalities and procedures for new employees serving acute, geriatric, and other patient populations, ensuring staff are trained in approved practices that promote recovery-oriented, trauma-informed, and evidence-based care.
• Audits for compliance with policy and procedures, providing additional training as needed.
• Manages the on-boarding process for all new Psychology Department staff.
• Provides support to Department of Psychology in scheduling and tracking psychological assessment instrument needs.
• Coordinates travel and seeks reimbursement for all department staff, tracks departmental budget by preparing, consolidating, and submitting all necessary receipts.
• Prepares and provides educational materials for new administrative support staff.
• Identifies time-critical workflow problems and implements policy and procedural solutions related to psychology program duties regarding flow and nature of documentation.
• Manages FLSA overtime for assigned staff to balance business needs with budgetary restrictions.
• Regularly reviews processes for improvement opportunities including the use of new technology and provides additional training as policies and procedures evolve and ensures standardization among assigned units.
• Provides critical back-up duties for staff vacancies, leaves of absence, and ad hoc non-availability.
• Conducts compliance audits and special investigations pertaining to The Joint Commission standards to evaluate program effectiveness, identify systemic issues, and support continuous quality improvement initiatives.
• Analyzes qualitative and quantitative data, reviews and adjusts policies and practices, develops recommendations to improve data integrity, service delivery, compliance, and alignment with organizational goals.
• Actively participates in the hospital's Falls Committee with the goal of reducing patient injuries, lessen staff 1-to-1 individual assignment, tracking and reporting to appropriate department and senior hospital leadership.
• Participates in the monthly Quality Management Audits to develop improved guidelines and procedures to reduce the risk for patient suicide, restraint and seclusion reduction, and ad hoc hospital focused goals.
• Performs other duties as assigned. Other duties as assigned including actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response. Such participation may require an alternate shift pattern assignment and/or location.

Benefits

• comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees