Psych Services Coordinator

LittleStar ABA Therapy•Carmel, IN

13d•Hybrid

About The Position

LittleStar ABA Therapy is looking to hire a Psychological Services Coordinator to work closely with the Psych Services Director, and psychologist(s) to coordinate the tasks associated with the day-to-day operations of the Psych Services Department, including the diagnostic clinic if needed.

Requirements

High School diploma or GED required
Must be 18 years of age or older
Strong verbal, written and oral communication skills
Strong organizational habits with attention to detail and accuracy
Ability to work cooperatively with a variety of people, both internal and external
Ability to keep information confidential
A positive team player and energetic professional
Strong time management skills along with the ability to manage multiple tasks
Good judgment and problem-solving skills
Ability to communicate appropriately given the circumstances of the situation and individuals involved
Discretion in matters that need to remain private
Strong computer skills and Microsoft Office proficiency
Professional appearance
Pleasant personality and ability to work as part of a team
Ability to categorize, prioritize and multi-task office related tasks and projects
Must successfully pass the initial and updated criminal history, background, and record checks, which includes driving history checks.
Must wear appropriate Personal Protective Equipment (PPE), as provided by LittleStar, when interacting with patients and when physical distance cannot be obtained, as needed.

Nice To Haves

Experience in the field of ABA or psychology is preferred

Responsibilities

Answer all phone, fax, and email inquiries from referring sources & families
Maintain and update waitlist
Review assessment, social skills, and therapy process with the families when they call
Schedules relevant appointments (i.e., therapy intakes, social skills initial assessments) with the family and psychologist
Verify and confirm patient appointments
Communicate with families regarding upcoming groups, collect relevant information (i.e., insurance cards)
Participate in Psych Services monthly meetings and community events
Enter all information onto Psych Services Sharepoint pages
Enter all communication with families, physicians, and insurance department into relevant practice management system
Ensure that all appointments are on outlook calendar, copied to psychologist, administrative calendar, and LS insurance
Maintains spreadsheets with past and upcoming diagnostic assessments and referrals
Maintains client, family and employee confidentiality per LS policy and HIPAA Privacy Rule Regulations.
Promotes a positive company culture with open communication, respect, and teamwork
Provides customer service to parents, doctor, visitors, callers, etc.
Orders administrative supplies and any requested materials required for the department
Maintain all protocol files for the years legally required (7 years)
Ensure families have signed all of the required paperwork, including the consents and release form
Ability to act as a positive role model for all staff, families and children working with LS and model a high standard of reliability, accuracy, integrity, sensitivity, and professionalism
Ability to work to positively impact team spirit and overall morale