PSR 3 - PM&R Operations

Davis Memorial Hospital-posted 8 months ago

$28 - $34/Yr

Full-time • Entry Level

Sacramento, CA

Hospitals

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The Patient Services Representative 3 (MOSC 3) is responsible for sustaining an environment of intrinsic goodwill for the practice while providing optimum services to patients. This position requires the skills and ability to manage the level of responsibility and accountability necessary to provide specialized duties for the department/clinical team for which it is assigned. This position may also perform front office duties consistent with that of Patient Services Representative 2 (MOSC 2), per operational needs. This posting is a Transfer/Promotional opportunity for UCD/UCDHS Employees (internal candidates). Applications from current UCD/UCDHS employees will be considered first. Applications from the public/external candidates may be considered if an internal candidate is not selected as the most qualified applicant.

Coordination of Medical Office Services
Additional Job Functions

High School / GED equivalent or related work experience
Experience with practices and protocols related to medical office and/or health care scheduling or insurance procedures
Ability to accomplish a variety of concurrent assignments effectively and efficiently
Ability to adjust to changing workload or assignments and pressures of increased workload or deadlines
Problem-solving skills to independently define a problem and create viable solutions
Decision-making skills to independently exercise delegated authority
Interpersonal skills to establish and maintain effective working relationships
Ability to efficiently use computer system applications for all functions required for this position
Typing skills sufficient to use the computer keyboard for timely and accurate input
Writing skills sufficient to compose messages and/or routine correspondence
Bookkeeping skills sufficient to maintain accurate records of patient financial transactions
Organizing skills to establish priorities for own work within stated guidelines
Filing skills to maintain logs and files of information
Knowledge of all pertinent laws, regulations, and guidelines governing medical records
In depth knowledge of health care insurance systems
Knowledge of ICD-10, CPT, and HCPCS coding guidelines
Knowledge and experience of practices and protocols related to medical office procedures

Three (3) years of customer service experience and/or call center experience
Recent experience with EMR, such as EPIC
Training or equivalent recent experience in billing, authorizations, referrals, medical terminology, and comprehensive insurance plans and products
Recent experience in an outpatient medical office
Experience working in a front office for a clinic, physician, or health insurance company
Previous experience in a physical medicine and rehabilitation outpatient clinic
Insurance eligibility and benefits
Referral entry and processing
EPIC knowledge specifically for Referral, Authorization, In Basket, and Work Queues

High-quality and low-cost medical plans
UC pays for Dental and Vision insurance premiums
Extensive leave benefits including Pregnancy and Parental Leave
Paid Holidays annually
Paid Time Off/Vacation/Sick Time
Continuing Education (CE) allowance and Education Reimbursement Program
Access to free professional development courses
WorkLife and Wellness programs and resources
On-site Employee Assistance Program
Supplemental insurance offered
Public Service Loan Forgiveness (PSFL) Qualified Employer
Retirement benefit options including Pension and other Retirement Saving Plans

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