PSR 3 - Otolaryngology

Davis Memorial Hospital • Sacramento, CA

121d • $29 - $36

About The Position

The Patient Services Representative 3 (MOSC 3) is responsible for sustaining an environment of intrinsic goodwill for the practice while providing optimum services to patients. This position requires the skills and ability to manage the level of responsibility and accountability necessary to provide specialized duties for the department/clinical team for which it is assigned. This position may also perform front office duties consistent with those of Patient Services Representative 2 (MOSC 2), per operational needs. This posting is a Transfer/Promotional opportunity for UCD/UCDHS Employees (internal candidates). Applications from current UCD/UCDHS employees will be considered first. Applications from the public/external candidates may be considered if an internal candidate is not selected as the most qualified applicant.

Requirements

• High School/GED equivalent or related work experience
• Experience with practices and protocols related to medical office and/or health care scheduling or insurance procedures
• Ability to accomplish a variety of concurrent assignments effectively and efficiently
• Ability to adjust to changing workload or assignments and pressures of increased workload or deadlines
• Problem-solving skills to independently define a problem and create viable solutions
• Decision-making skills to independently exercise delegated authority
• Interpersonal skills to establish and maintain effective working relationships
• Ability to efficiently use computer system applications for all functions required for this position
• Typing skills sufficient to use a computer keyboard for timely and accurate input
• Writing skills sufficient to compose messages and/or routine correspondence
• Bookkeeping skills sufficient to maintain accurate records of patient financial transactions
• Organizing skills to establish priorities for own work within stated guidelines
• Filing skills to maintain logs and files of information
• Knowledge of all pertinent laws, regulations, and guidelines governing medical records
• In depth knowledge of health care insurance systems
• Knowledge of ICD-10, CPT, and HCPCS coding guidelines
• Knowledge and experience of practices and protocols related to medical office procedures

Nice To Haves

• Three (3) years of customer service and/or call center experience
• Recent experience using an electronic medical record (EMR) system, preferably EPIC
• Prior or current experience supporting ENT or Pediatric Specialty
• Demonstrated knowledge of Health System and UCD policies and procedures
• Comprehension of University requisition systems

Responsibilities

• Coordination of Medical Office Services
• Additional Job Functions

Benefits

• High-quality and low-cost medical plans
• UC pays for Dental and Vision insurance premiums
• Extensive leave benefits including Pregnancy and Parental Leave
• Paid Holidays annually
• Paid Time Off/Vacation/Sick Time
• Continuing Education (CE) allowance and Education Reimbursement Program
• Access to free professional development courses
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program
• Supplemental insurance offered
• Public Service Loan Forgiveness (PSFL) Qualified Employer
• Retirement benefit options including Pension and other Retirement Saving Plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED