PSH Case Manager- Families

SAN ANTONIO METROPOLITAN MINISTRY Inc • San Antonio, TX

89d

About The Position

The Permanent Supportive Housing Case Manager is an experienced, social services professional responsible for providing high-quality, comprehensive, and intensive case management services to chronically homeless families residing in the community. The role of the Permanent Supportive Housing Case Manager is to build trusting relationships with program participants which will enable the participants to maintain housing and reach personalized goals. The Case Manager is dedicated to supporting and empowering participants utilizing evidence-based practices, including a Housing First philosophy, Motivational Interviewing, Harm Reduction, and Trauma Informed Care. The Case Manager collaborates with a wide range of service providers with the goal of assisting participants to achieve tenancy stability, increase financial independence, connect to wellness resources, and increase community integration. Supportive services are offered to best meet participant needs specifically in the areas of physical and/or mental health disability, domestic violence, and substance use. The overall goal is to maximize housing stability for the participants, and to put measures in place to prevent participants from returning to homelessness.

Requirements

• Bachelor’s Degree in social work, human services, or other related fields preferred.
• At least 2 years of case management experience.
• Experience using HMIS is preferred.
• Extensive work history with at-risk populations and crisis intervention is a must.
• Excellent time management skills and the ability to effectively communicate both orally and written.
• A valid Texas Driver’s License, a reliable motor vehicle, and liability insurance.

Nice To Haves

• Bilingual (English/Spanish) is preferred.
• Licensed social worker or equivalent licensure desirable.

Responsibilities

• Provide case management services that facilitate client self-sufficiency and housing retention.
• Ability to build positive and trusting relationships with diverse populations, particularly participants experiencing trauma, homelessness, physical and/or mental health disabilities, and substance use challenges.
• Use evidence-based practices in service delivery, such as Trauma Informed Care, Motivational Interviewing, Harm Reduction, Housing First, and Person-Centered Planning.
• Provide field-based case management services in the areas of, but not limited to: independent living skills, community integration, connection to mainstream benefits, employment services, medical and mental health care, substance use treatment, and all other services needed to support participants in reaching their service plan goals.
• Maintain on-going case load of 15-18 families participating in program by meeting with each participant on a biweekly basis.
• Assist families in developing an Individualized Service Plan. Actively involve participants in the design and delivery of supportive services by ensuring they have an active voice in their goal/service plans. Refer participants to necessary services, and coordinate with other providers to help participants to access services and achieve goals set in his/her plan. Work toward strengthening each participant’s sustainability in permanent housing.
• Conduct crisis assessment and provide appropriate interventions.
• Work in collaboration with property management to help resolve any concerns or issues that may arise with participant to help participant remain stably housed.
• Maintain necessary documentation, reports and statistics in the Homeless Management Information System (HMIS) database and enter all data within timeframes as set forth by the HMIS Data Quality Plan.
• Plan and participate in community-building activities. Plan regular times to recognize participant achievements, encourage leadership, and implement other ways to help participants recognize and build on strengths.
• Learn and model sound conflict resolution techniques for the purposes of mediating conflicts within the dynamic of participant to landlord relationship.
• Assist with orienting new clients and exiting departing clients, ensuring adequate transition, referrals, and continuity of care.
• Identifies opportunities for volunteers.
• Other duties as assigned.

Benefits

• Full-time/Exempt position.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees