PSH Captain

San Diego Padres • San Diego, CA

1d • $22 • Onsite

About The Position

You will be the front-line supervisor that will lead and manage a team of Premium Seat Hosts during all Padres home games and non-baseball events.

Requirements

• Being punctual, reliable and exhibit a commitment to meeting both the work schedule and job requirements
• Previous leadership/supervisory experience in a fast paced, busy environment and the ability to handle a variety of customer and team member needs
• Having strong organizational, communication, decision making and time management skills
• Possessing a high degree of discretion, integrity, and accountability
• Having the ability to work well with others in a collaborative, respectful manner to create a positive and memorable ballpark and/or venue experience
• Being personable, enthusiastic, positive and possess motivational skills
• Must be at least 18 years of age by the start of employment
• Minimum physical requirements: able to travel to and gain access to various areas of the ballpark for prolonged periods of time, up to the complete duration of shifts, and in all inclement weather, including rain and/or direct sunlight; able to lift and transport up to 25 pounds
• Must be available to work a minimum of seventy-five percent (75%) of ALL scheduled events during each calendar year, including one hundred percent (100%) of all baseball events scheduled for weekends (Friday, Saturday, and Sunday) with the exception of up to six (6) weekend events
• Available to work flexible hours on a variety of shifts including days, evenings, weekends, holidays, and overtime as needed
• As a condition of employment, you must successfully complete all post-offer, pre-employment requirements, including but not limited to a background check

Nice To Haves

• Being bilingual in English/Spanish a plus but not necessary

Responsibilities

• Exemplifying our Petco Park Promise: CARE, CONNECT, EXCEED by proactively welcoming all guests to the ballpark and consistently striving to exceed all guests’ expectations
• Supervising our Premium Seat Hosts assigned to premium areas during Padres home games and non-baseball events
• Conducting pre-event briefings to update team members on event details, best practices, and continuing expectations
• Working collaboratively with management, fellow Captains/Leads, other departments, and contracted partners to create a positive ballpark experience
• Creating an inspiring team environment with an open communication culture
• Listening to team members’ feedback and resolve any issue or conflicts
• Identifying areas and topics for new training and skill checks
• Assuring all team members are using the appropriate event communication channels to access current information, assist guests and report incidents
• Monitoring team members’ performance, providing coaching and filling out performance evaluations
• Consistently striving to exceed guest expectations and effectively resolve guest issues during events

Benefits

• paid sick leave
• holiday pay for specific holidays
• free parking
• eligibility for an end of season bonus
• employee discounts
• appreciation
• recognition opportunities

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed