POWER SYSTEMS DIVISION (PSD) RENTAL SERVICE ADVISOR
About The Position
Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Power Systems Division (PSD) Rental Service Advisor in Elkridge, Maryland. The PSD Rental Service Advisor position is responsible for communicating with internal and external customers to gather information regarding PSD rental equipment issues and providing repair status updates while repairs are in progress; opening/processing work orders in an efficient and timely manner using thorough details on customer requests/complaints to ensure technician understanding and customer satisfaction. Seeking candidates with a minimum two years' service related experience; Rental industry experience a plus; High School diploma or equivalent.
Requirements
- Must have excellent customer service skills and the ability to deal with stressful situations.
- Must be a strong communicator with excellent oral and written communication skills.
- Must be able to effectively multi-task.
- Must have an attention to detail.
- Working knowledge of the function and repair of generators, air compressors and temperature control products preferred.
- Must be able to work any shift.
- Must be proficient with Microsoft Office Products.
- Promote a positive customer experience.
- Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.
- Must have a minimum two years' service related experience
- High School diploma or equivalent
- Must be able to sit or stand for prolonged periods of time.
- Able to lift, carry and maneuver items up to 20 pounds.
- Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
Nice To Haves
- Rental industry experience a plus
- Working knowledge of the function and repair of generators, air compressors and temperature control products preferred.
Responsibilities
- Communicating with internal and external customers to gather information regarding PSD rental equipment issues
- Providing repair status updates while repairs are in progress
- Opening/processing work orders in an efficient and timely manner using thorough details on customer requests/complaints to ensure technician understanding and customer satisfaction
Benefits
- Health, dental and vision insurance.
- Paid time off.
- 401(k), $0.75 to $1.25 match up to 6%.
- Life and disability insurance.
- In-house training instructors/programs.
- Tuition reimbursement.
- Employee referral bonus program.
- Discounts: cellular phone service, computers, tooling, cars and trucks.
- Opportunities for overtime.
- Shift differential (if applicable).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Machinery Manufacturing
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
