PSAP Emergency Communications Dispatcher I - Williston

State of Vermont•Williston, ND

8d•Onsite

About The Position

An Emergency Communications Dispatcher (ECD) receives voice and text requests for police, fire, and medical services. The incumbent in this position determines the nature, urgency, and jurisdiction of a report and either dispatches first responders or transfers the call to the appropriate jurisdiction. The ECD documents information in Computer-Aided Dispatch (CAD) software and provides updates via phone or radio as needed. The ECD provides guidance and assistance to the public in life-safety situations; and coordinates appropriate responses to high-risk, high-stress operations, with the objective of keeping all participants safe. A new hire will go through a lengthy, structured training program to learn Vermont State Police and E911 policy and procedures for handling emergent and non-emergent calls as well as other PSAP related responsibilities. The average training program lasts approximately 5 months.

Requirements

Ability to quickly and accurately transcribe radio and telephone messages.
Ability to remember details.
Ability to operate various software and computers.
Ability to operate 2-way radio and other communication systems.
One (1) year or more of experience in public safety, first response, or as an emergency dispatcher or telecommunicator.
OR Two (2) or more years of experience as a non-emergency dispatcher, or in a customer service or administrative role that includes significant contact with the public.
Candidates must pass any level of background investigation applicable to the position to include Motor Vehicle/Criminal Records, Personal History, Credit and any additional background check(s).
Applicants must pass a Department of Public Safety administered computer based "CritiCall" test, which assesses computer and other job related skills.
All candidates must pass a security clearance conducted by the Department of Public Safety.

Nice To Haves

High school diploma or equivalent.
Vermont E911 Call Taker Certification.
Experience running license, registration, and criminal history queries.
Experience entering NCIC information.
Experience as a First Responder.

Responsibilities

Receives voice and text requests for police, fire, and medical services.
Determines the nature, urgency, and jurisdiction of a report and either dispatches first responders or transfers the call to the appropriate jurisdiction.
Documents information in Computer-Aided Dispatch (CAD) software and provides updates via phone or radio as needed.
Provides guidance and assistance to the public in life-safety situations
Coordinates appropriate responses to high-risk, high-stress operations, with the objective of keeping all participants safe.

Benefits

When funding is available, all new full-time Emergency Communications Dispatchers will receive a hiring bonus of $5,000 as follows: $1,000 will be awarded upon successful completion of the first pay period. $1,500 will be awarded upon successful completion of the training program. $2,500 will be awarded upon successful completion of one year of service.
Built-in overtime
Promotion eligibility after 2 years, which would also include a differential for training new hires
80% State paid medical premium and a dental plan at no cost for employees and their families
Work/Life balance: 11 paid holidays each year and a generous leave plan
State Paid Family and Medical Leave Insurance (FMLI)
Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
Tuition Reimbursement
Flexible spending healthcare and childcare reimbursement accounts
Low cost group life insurance
Incentive-based Wellness Program
Qualified Employer for Public Service Student Loan Forgiveness Program