PSA TEAM LEADER

Mercy Medical Center • Baltimore, MD

9d

About The Position

Join Our Team at Mercy Medical Center – Now Hiring a PSA Team Leader!
Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.
As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

Requirements

• Must possess a high school diploma
• Must have 1 year of front desk medical office experience
• Must be able to read, write, and speak the English language in an understandable manner.
• Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
• Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
• Must be able to follow written and oral instructions.
• Knowledge of medical terminology, anatomy, and physiology at a level normally acquired through completion of approved training programs.
• Ability to work in a demanding and challenging environment
• Supports the team effort through a willingness to work beyond normal working hours.
• Must have excellent telephone demeanor.
• Must possess and promote excellent health, hygiene and grooming habits.
• Ability to prioritize work load for the most efficient performance.
• Capable to cope with interruptions and be flexible as part of a team effort.

Nice To Haves

• College credits preferred
• Pathology or laboratory experience preferred
• Computer proficiency and technical aptitude with the ability to utilize one or more of the following: Microsoft Word, Power Point, Excel Microsoft Outlook Meditech (if applicable to position) Epic (if applicable to position) Performance Manager/NetLearning Laboratory Information System, such as EPIC

Responsibilities

• Manages front desk operations under the direction of the Anatomical Pathology Manager, including but not limited to: answering phones, routing calls, and reports for outside physicians and practices.
• Performing office operations, handling consultations, legal cases, send-outs, reports, and billing.
• Assisting Pathologists in preparing for conferences and maintaining an adequate level of supplies for the office.

Benefits

• Benefits Eligibility is based on your scheduled FTE status and Job Category
• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED