PSA Supervisor - Insurance Verification/Authorization

Pediatrix•Plantation, FL

20h

About The Position

The Patient Services Associate Supervisor is responsible for the oversight of daily operations of the front office team for all sites. The PSA Supervisor is responsible for coordinating the daily activities of the team, monitoring the work flow, delegating as well as making work assignments, assuring appropriate training is maintained, assisting team members in problem resolution, providing reports of individual and team performance to the Practice Manager, and serving in the absence of the Practice Manager. Bilingual Spanish Preferred

Requirements

High school diploma or equivalent required.
Three (3) years recent experience in a related position in a medical office.
Insurance Verification and Authorization experience required.
Healthcare

Nice To Haves

Bilingual Spanish Preferred
Supervisory experience is preferred.

Responsibilities

Daily Insurance verification and authorization.
Oversees reconciliation of daily deposit logs and preparation for bank deposits.
Coordinates the daily activities of the front office team, including delegating work assignments.
Responsible for monitoring, maintaining and tracking daily statistics.
Assures that priorities established by the Practice Manager are effectively communicated to the team and properly implemented.
Provides new hire training as well as ongoing training to assigned staff.
Assists the Practice Manager in the recruiting, hiring and interviewing process of the office staff.
Performs verbal counseling, recommending corrective action to the Practice Manager.
Assists the team in problem resolution.
Recommends solutions to the Practice Manager and escalates issues to the Practice Manager when appropriate.
Leads the team by creating a positive work environment through individual and team recognition.
Displays exceptional customer service skills in responding to all inquiries from patients, insurance carriers, outside agencies, internal departments and coworkers when appropriate.
Presents a positive, professional appearance and convey a professional demeanor in the performance of assigned duties.
Serves in a supervisory capacity and performs supervisory duties in the absence of the Practice Manager as directed.
Prepares and submits reports as required.
Assumes staff duties for absences and temporary staff shortages.
Assures all charge tickets are accounted for and checked off against patient sign in sheet and schedule for optimal billing.
Maintains strict confidentiality in accordance with HIPAA regulations and Company policy.
Completes compliance requirements as needed.