PS, Solution Architect

ServiceNow • Addison, TX

85d

About The Position

This Solution Architect is a functional and technical expert consulting with customers on implementing ServiceNow's OT solutions based on leading practices - all with the goal of accelerating and driving customer business outcomes. The role requires the person to be laser-focused on solving for the most relevant customer challenges - providing support during sales cycles, on direct engagements with our Customers and Partners, and advocating for customer needs within ServiceNow (e.g., Product Management, Customer & Partner Excellence, Training & Certification). The Solution Architect will bring architectural guidance, business acumen in the technology industry, along with deep product expertise, innovation, and knowledge capital to our customers and partners.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• 8+ years experience as part of a professional services organization; or equivalent education/experience
• Ability to travel up to 50%
• Creative with comfort running projects independently
• Success driving complex issues through analysis and resolution
• Experience working collaboratively
• ServiceNow certifications in aligned workflow
• Vast and varied experience across leading Technology software platforms
• Demonstrated ability to influence and consult senior leaders
• Customer-centric mentality, willing to go the extra mile for the customer
• Interacts well with both technical and non-technical customers
• Capable of developing visually rich and professional conceptual design documents
• Experience conducting solutions presentations and obtaining customer acceptance to solution design
• Strong capabilities in forging trust, engaging a remote or in-person audience
• Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids
• A passion to continually study new technologies and functionality

Nice To Haves

• ServiceNow Certifications: Certified System Administrator (required or must be achieved within the first 60 days)
• At least 2 relevant Certified Implementation Specialist certifications (required or must be achieved within the first 90 days)
• Desired ServiceNow Certifications: Certified Technical Architect (required or must be achieved within the first 365 days)

Responsibilities

• Support pre-sales activities like conducting sales presentations, leading solutioning/scoping discussions/workshops, estimating implementation engagement efforts in partnership with Services Account Executives, Solution Sales Executives/Consultants, Sales Account Executives, and Partner Sales Organizations
• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes, focused on inter-connectivity between Workflow applications and a Customer's technology landscape, while informing customer on governance best practices
• Interacts with senior leadership or even CXO roles to support discussions related to their implementation roadmap and change management best practices for implementing applications within a Workflow
• Design and deliver ServiceNow solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices
• Establish mutually beneficial relationships with product owners and stakeholders, to promote awareness of Workflow Solutions capabilities and roadmaps
• Lead office hours, formal presentations, webinars and other learning events tailored to field delivery stakeholders (advisory, delivery, GTM, etc.) to showcase customer use cases and successes
• Promotes continuous improvement practices for delivery/engagement materials in partnership with related Customer & Partner Excellence Team
• Enable and mentor other members of the ServiceNow delivery team and partner ecosystem
• Up to 50% travel annually, driven by customer needs and internal meetings
• Maintain skills / certifications on ServiceNow Certified Implementation Specialists (CIS) that can include Discovery, Event Management or CMDB Fundamental for ServiceNow ITOM product capabilities.

What This Job Offers

• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 5,001-10,000 employees