PS Outpatient Svcs. Specialist- Rose Park Clinic

University of Utah • Salt Lake City, UT

390d • $35,152 - $42,536

About The Position

The PS Outpatient Services Specialist at the Rose Park Dental Clinic is responsible for providing exceptional care to patients and guests by managing front desk operations, including patient registration, scheduling, and payment collection. This role emphasizes creating a memorable patient experience while ensuring efficient information flow between patients and dental staff. The position is full-time and offers various benefits, including health insurance and opportunities for advancement.

Requirements

• Bilingual in Spanish
• Customer service experience
• Knowledge of HIPAA regulations
• Driver's License
• Quality assurance experience
• Dental office experience
• Computer skills
• 1 year of office experience
• Epic experience preferred

Nice To Haves

• Experience with CDT codes
• One year experience in patient registration, admitting, or related work
• Dental office experience preferred
• Bilingual in Spanish preferred

Responsibilities

• Schedules patient appointments and contacts patients for rescheduling, missed appointments, and appointment reminders.
• Assists patients with automated medical record access, as needed.
• Corresponds with patients, providers, and staff in person and via email, phone, and electronic medical records in a confidential, professional manner using empathy, tact, and diplomacy.
• Completes patient check-in and check-out processes by reviewing accounts and other compliance-related documents for completeness and accuracy.
• Adheres to standards set by OSHA, HIPAA, FERPA, CODA, and other standards.
• Verifies charges are entered into Epic, collects necessary co-pays, deductibles, and co-insurance, and reconciles cash against daily charge and cash reports.
• Maintains accurate and orderly patient medical records ensuring all paperwork is scanned into Epic.
• Responds to questions regarding account status and concerns, resolving billing or charge disputes or forwarding problem accounts to the appropriate individual for resolution.
• Assists in the orientation, education, and training of dental students, residents, and staff on clinical procedures and protocols.
• Participates and contributes in committees and discussions regarding clinic operations, protocols, and/or quality assurance.

Benefits

• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• Opportunities for advancement
• Life insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: No Education Listed