PRS Sr. Remote Agency Manager

Chubb External-posted 11 days ago
Full-time • Mid Level
Remote • Seattle, WA
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Chubb Personal Risk Services is seeking a Senior Remote Agency Manager (RAM). The Sr. Remote Agency Manager position is a telephonic role with assigned tier 3 and 4 agents and brokers. The territory will include the Austin, Dallas, Houston, Portland, and Seattle branches, with a preference for the candidate to live near one of those branches. The RAM will be responsible for overall agency relationship management including new client acquisition and renewal client management.

  • Develop agency assessments and business plans with assigned independent agencies designed to grow new business from new clients as well as retention and cross selling of existing clients.
  • Identify new clients through effective pipeline development, account pre-qualification and territory analysis/management, ultimately leading to closing deals.
  • Responsible for new and existing client quote follow up and quote optimization with agents.
  • Renewal retention management by demonstrating the ability to position rate and exposure changes with value-based selling techniques,
  • Cross-sell and upselling of existing clients via account rounding initiatives.
  • Agency training to understand Chubb’s products, services and competitive advantages.
  • Product and service enhancements and rate changes.
  • Address and respond to agency inquiries specific to billing, policy services, systems, BORs, commissions, claims, agency coding/licensing and the like.
  • Coordinate home office initiatives and marketing campaigns that are new and renewal customer oriented, including attendance at associated events.
  • Book management including analysis of results to identify agency specific and territory trends.
  • Develop and maintain trusted agency relationships primarily through phone interaction.
  • Participate in internal meetings and report on results as appropriate.
  • Work with agents and underwriting on new clients, retention and cross selling.
  • Collaborate and interact with Sales, Underwriting, Risk Consulting, Product, Claims and Branch Administration.
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