Provider Team Coordinator - Emergency Medicine

MedAmerica • Greenbrae, CA

1d • $19 • Onsite

About The Position

As a Provider Team Coordinator, you play a vital role in our mission to improve lives. Support the delivery of care by assisting patients with obtaining services, coordinate patient care, and promote efficient use of the teams’ time and perform all clerical duties required to complete patient throughput. At Vituity we know the impact you can have.
Join the Vituity Team. At Vituity we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.
Vituity Locations: Vituity has opportunities at 890 practices across the country, serving 14.5 million patients a year. With Vituity, if you ever need to move, you can take your job with you.
The Opportunity
Help facilitate the following duties to help the flow of the department:
Facilitate patient flow in the department.
Assist with calling patient families.
Assist with calls to clinics and other hospital facilities.
Assist with taking messages and directing messages to appropriate people in the department.
Respond to nurse call lights and then inform the appropriate staff of patient’s needs.
Provide comfort items to patients (water, blankets, etc.) with physician/RN approval.
Retrieve wheelchairs and return to appropriate locations.
Call lab/radiology to inquire about lab results.
Communicate with RN regarding patients ready for discharge that all results are completed, and patient is ready for re-evaluation.
Patient Communication and Relations:
Identify patients in the department for patient experience assessment.
Conduct rounding in the department to assess patient needs for comfort items, experience during their visit, and provide service recovery as is within the non-clinical scope of the role.
Provide feedback and service recovery input to the clinician staff and department as appropriate.
Educate patients on the hospital or system’s patient satisfaction survey process and timing.
Extend outreach to patient’s post-visit (phone call or digital communications) to assess their experience and to provide service recovery or feedback to clinician and department team where necessary.
Responds to and investigates complaints and concerns and communicates identified issues to appropriate staff.
Patient Experience Surveys
Obtain and trend Press Ganey or similar patient experience data and results per hospital or system measures.
Provide results and analysis of trends for operational improvements to the leadership team.
Clinician observation
Provide feedback in written and oral communication to clinicians, department staff, and leadership in efforts to improve patient satisfaction measures regarding provider interaction.
Practice regular communication with care team members to provide feedback around process improvement of services offered that can better serve the patient and increase effectiveness of the role.
Frequent touch bases with Program Manager and Medical Director and assistance with other duties as assigned for participation in hospital patient experience initiatives.
Perform duties under compliance with HIPAA and understand the importance of protecting patient information.
Maintain documentation of all patient encounters in excel or software-based program and complete reporting requirements according to program standards.
Attend and represent the organization at trainings and meetings at the request of or with the approval of supervisor.
Fully disclose relevant training, experience, and credentials to help patients understand the scope of their services. The Vituity Provider Team Coordinator is not qualified to provide and refrains from any activity that could be construed as clinical in nature.
Under the direction of the manager, develop an understanding and work with the care team to facilitate improvements of patient satisfaction metrics.
Meet department/organization quality goals.

Requirements

• High school diploma or GED equivalent required.
• Professional demeanor with strong interpersonal and communication skills.
• Excellent organizational skills.
• Knowledge of facility and OSHA safety rules and procedures.
• Knowledge of HIPAA regulations.
• Knowledge of Privacy Policies regarding PHI and HIPAA set forth in the Privacy Policy Manual.

Nice To Haves

• Experience in hospitality industry and/or familiarity with patient satisfaction/experience preferred.

Responsibilities

• Facilitate patient flow in the department.
• Assist with calling patient families.
• Assist with calls to clinics and other hospital facilities.
• Assist with taking messages and directing messages to appropriate people in the department.
• Respond to nurse call lights and then inform the appropriate staff of patient’s needs.
• Provide comfort items to patients (water, blankets, etc.) with physician/RN approval.
• Retrieve wheelchairs and return to appropriate locations.
• Call lab/radiology to inquire about lab results.
• Communicate with RN regarding patients ready for discharge that all results are completed, and patient is ready for re-evaluation.
• Identify patients in the department for patient experience assessment.
• Conduct rounding in the department to assess patient needs for comfort items, experience during their visit, and provide service recovery as is within the non-clinical scope of the role.
• Provide feedback and service recovery input to the clinician staff and department as appropriate.
• Educate patients on the hospital or system’s patient satisfaction survey process and timing.
• Extend outreach to patient’s post-visit (phone call or digital communications) to assess their experience and to provide service recovery or feedback to clinician and department team where necessary.
• Responds to and investigates complaints and concerns and communicates identified issues to appropriate staff.
• Obtain and trend Press Ganey or similar patient experience data and results per hospital or system measures.
• Provide results and analysis of trends for operational improvements to the leadership team.
• Provide feedback in written and oral communication to clinicians, department staff, and leadership in efforts to improve patient satisfaction measures regarding provider interaction.
• Practice regular communication with care team members to provide feedback around process improvement of services offered that can better serve the patient and increase effectiveness of the role.
• Frequent touch bases with Program Manager and Medical Director and assistance with other duties as assigned for participation in hospital patient experience initiatives.
• Perform duties under compliance with HIPAA and understand the importance of protecting patient information.
• Maintain documentation of all patient encounters in excel or software-based program and complete reporting requirements according to program standards.
• Attend and represent the organization at trainings and meetings at the request of or with the approval of supervisor.
• Fully disclose relevant training, experience, and credentials to help patients understand the scope of their services.
• Under the direction of the manager, develop an understanding and work with the care team to facilitate improvements of patient satisfaction metrics.
• Meet department/organization quality goals.

Benefits

• Superior health plan options
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6%25 plus discretionary profit-sharing contributions (eligible January following 18 months of service)
• Outstanding Paid Time Off: Start at 4 weeks’ PTO, Paid holidays, Sabbatical
• Student Loan Refinancing Discounts
• Professional and Career Development Program
• EAP and travel assistance included
• Wellness program
• Commuter Benefits Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees