Provider Support Specialist
About The Position
Title: Provider Support Specialist Program: CCR&R FLSA Status: Non-Exempt Worksite: TBD Classification: Full-time Reports to: Supervisor Position Summary: Provide technical assistance and support to providers in relation to processing payments. Essential Functions Process provider payments. Perform administrative tasks related to supporting providers in the Child Care Resource and Referral (CCR&R) region. Remain in a stationary position 50% of the time. Marginal Functions Participate in ongoing monitoring and continuous improvement activities. Train or provide technical assistance to providers on the payment process and enrollment/orientation to the child care system. Compile and submit reports within established timelines. Respond to any inquiries within a timely manner. Participate in all required committees, conferences, meetings and training relevant to the program and/or agency. Any other duties as assigned.
Requirements
- Abide by all applicable Federal, State, and local laws, rules, regulations, and policies related to the program and relevant grants.
- Excellent verbal and written communication skills.
- Utilize technology to enter, retrieve, and process information and communicate electronically.
- Excellent interpersonal, negotiation, problem solving, and conflict resolution skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Act with integrity, professionalism, and confidentiality.
- Work collaboratively.
- Associate’s degree or equivalent from accredited college or university in communications, statistics, business, public relations, human relations, technology, or a related field.
- Successfully clearing the background check process, which may include: criminal background check, education verification, references, drug testing, motor vehicle records, sex offender registry, Child Protective Services check, and federal grants debarred list.
- Adhere to the National Association for the Education of Young Children (NAEYC) Code of Ethics.
- Mobility within the office including movement from floor to floor.
- Access information using a computer.
- Must be able to lift 25 pounds at times.
Nice To Haves
- Experience in data entry.
Responsibilities
- Process provider payments.
- Perform administrative tasks related to supporting providers in the Child Care Resource and Referral (CCR&R) region.
- Remain in a stationary position 50% of the time.
- Participate in ongoing monitoring and continuous improvement activities.
- Train or provide technical assistance to providers on the payment process and enrollment/orientation to the child care system.
- Compile and submit reports within established timelines.
- Respond to any inquiries within a timely manner.
- Participate in all required committees, conferences, meetings and training relevant to the program and/or agency.
- Any other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
