Provider Support Specialist and Scheduler

Athra Systems • San Antonio, TX

8d • Onsite

About The Position

Athra Systems/Crosstown Mental Health is a dynamic and forward-thinking organization dedicated to offering a wide array of behavioral health services and solutions. We pride ourselves on fostering a supportive and inclusive work environment where every team member can thrive and contribute to our collective success. Our clinical practice provides specialized psychiatric care to clients various behavioral health settings to include residential treatment facilities and intensive outpatient programs. We are seeking a dedicated and detail-oriented Provider Support Specialist and Scheduler to join our team and facilitate seamless consultations/appointments for patients needing psychiatric support. The Provider Support Specialist and Scheduler will play a critical role in scheduling psychiatric consultations between our providers and clients in various behavioral health treatment settings. This position requires excellent communication skills, strong organizational abilities, and a basic understanding of technology to ensure smooth coordination between our clinical team and the telehealth platform that is used by clients.

Requirements

• Previous experience in scheduling, customer service, or administrative support in a healthcare setting is preferred.
• Basic computer proficiency and familiarity with telehealth platforms or video conferencing tools.
• Strong verbal communication skills, with a professional and empathetic phone manner.
• Excellent organizational skills, with a keen attention to detail and the ability to handle multiple tasks simultaneously.
• Ability to work effectively in a collaborative healthcare setting.
• Must have experience using various programs such as Google Suite, Microsoft Office and Zoom.

Nice To Haves

• Familiarity with medical or psychiatric terminology, or prior healthcare experience, is a plus.

Responsibilities

• Schedule Consultations: Answer calls from clients and staff to arrange psychiatric consults for patients in various behavioral health settings.
• Telehealth Setup: Ensure the provider and clinic are properly connected on the telehealth platform before each scheduled appointment.
• Tech Support: Provide basic troubleshooting assistance for telehealth software to resolve any connectivity issues before or during consultations.
• Maintain Scheduling Records: Accurately track and update patient appointments, ensuring proper documentation of all scheduled consultations.
• Coordinate with Clinical Team: Work closely with providers, nurses, and other clinical staff to ensure timely and effective telehealth experiences for patients and healthcare professionals.
• Communication: Promptly communicate any changes, updates, or technical issues to both the clinical team and patients.

Benefits

• Competitive salary commensurate with experience.
• Comprehensive benefits package including health and dental insurance for qualified candidates.
• Retirement plan with employer contribution for qualified candidates.
• Generous paid time off and holidays.
• Supportive and collaborative work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed