Provider Solutions Specialist

HCA Healthcare • Asheville, NC

90d

About The Position

The Provider Solutions Specialist is an integral role for HCA IT&S. Using a balanced combination of customer service, project management, sales, leadership, training, and technology skills, this role serves as the primary training and support resource for providers in the healthcare setting. The role requires working closely with providers, but also involves working with an ecosystem of healthcare professionals including provider office personnel, Medical Staff Office, Provider Relations, Clinical Services, facility leaders, and others. Responsibilities include assisting providers throughout the healthcare continuum from the introduction to adoption and advancing utilization of HCA technologies. Duties also include ensuring providers (and personnel) have training and instruction on how to access and effectively utilize healthcare technologies and responding to, triaging, and delivering seamless coordination for provider support needs. The Provider Solutions Specialist will maintain collaborative relationships and engage across business units to enhance the provider experience with technologies and communicate key provider technology enablers. This role is responsible for understanding the dynamic landscape of Health IT, various digital access points, and common clinical workflows.

Requirements

• College graduate or advanced course studies or related experience.
• Three years previous experience in healthcare related field preferred.
• Prior experience supporting clinical applications with physicians.
• Expertise in using clinical information systems.
• Demonstrated advanced computer skills.

Nice To Haves

• Experience in providing high-level service.
• Customer service orientation and/or training.
• Demonstrated ability to establish and build strong relationships among facility leadership, physicians, and end-users.

Responsibilities

• Assists in implementation and support of systems and technologies deployed to physicians and physician offices.
• Active participation in projects that affect physicians.
• Installs and supports IT&S software per HCA and Division IT&S standards and guidelines, focusing on products HCA provides to support the physician community.
• Recommends process changes that improve the implementation, maintenance, and support of provider facing equipment and technologies.
• Assists in testing physician-related systems for facility-specific requirements.
• Works to develop and deploy best practices for physician support.
• Proactively rounds in the facility and physician practices to ensure physician support needs are identified and addressed.
• Provides physician technology support to facility-based and referring physicians.
• Coordinates physician and physician office service requests and incident resolutions through the Division Service Desk.
• Documents interactions with physician and physician teams to confirm needs are met and report issues to other teams.
• Analyzes and provides hands-on support for moderate to complex inquiries.
• Monitors and communicates trends and issues that may affect administration/physician relationships.
• Provides timely response and resolution to provider issues identified and reported in GrowthLink.
• Collects, validates, and appropriately routes documentation to support system access, confidentiality, information protection and security compliance.
• Assures providers and staff have access to appropriate patient data.
• Promotes system security and patient confidentiality and helps ensure compliance.
• Tracks, monitors, and enhances provider utilization of HCA technologies.
• Contributes to division and facility strategic planning with regard physician product lines.
• Acts as an advocate for physicians and physician office staff needs.
• Provides an overview of provider-facing technology solutions to Provider Relations team.
• Serves in liaison role for all new provider-related applications.
• Works with Provider Relations and Medical Staff Teams to ensure the accuracy of physician data and physician group listings in HCA systems.
• Responsible for planning, developing, tracking and delivery of training for providers, hospital business partners, and physician office staff on new and current applications and workflows.
• Develop, maintain and customize educational material for new HCA IT&S solutions and application enhancements.
• Prepare and deliver presentations, demonstrations, train-the-trainer, and special training courses as needed.
• Partners with facility and division colleagues to enable a successful physician experience and foster improved customer service interactions.

Benefits

• Comprehensive medical coverage that covers many common services at no cost or for a low copay.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans.
• 401(k) Plan with a 100% match on 3% to 9% of pay.
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence).
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: Bachelor's degree