Provider Servicing Associate

Libra Solutions•Las Vegas, NV

4h•Onsite

About The Position

When life gets hard, we make it easier! Libra Solutions helps overcome the burdens created by slow-moving legal processes. Combining technical innovation and financial strength, we help speed cumbersome workflows and ease financial barriers for our customers. And our companies are leaders in their industries! Oasis Financial is the largest and most recognized national brand in consumer legal funding. Oasis helps consumers awaiting legal settlements to move forward with their lives. MoveDocs is a personal injury solutions platform that integrates and streamlines medical, financial, and professional services for personal injury cases. Our mission is to improve outcomes for plaintiffs, accelerate settlements for attorneys, and ensure timely payment for providers. We are proud of our mission and passionate about applying technology to the challenge of making healthcare more accessible. We also are the leading inheritance funding provider through Probate Advance, helping heirs access their inheritance immediately, without the lengthy process of probate. Together, under the Libra Solutions banner, we have relationships with over 40,000 attorneys and over 7,000 healthcare providers nationwide, which gives us an amazing platform to service our customers. MoveDocs is seeking a highly motivated and detail-oriented Servicing Associate to join our growing team. This role involves extensive client communication, both via phone and email, and requires a strong ability to manage, update, and summarize large sets of data using Excel and Power BI. The ideal candidate will be someone who excels at building and maintaining relationships with medical providers and cross-functional teams, particularly with department managers and business development teams across the country. The role will primarily focus on reconciling accounts, managing trackers, summarizing data, and facilitating the timely posting or requesting of medical records and billing. Additionally, you will collaborate closely with various departments to improve processes and provide valuable insights through data analysis. As you grow into the role, there will be opportunities to lead teams and influence business strategies, making this an ideal position for someone who has a strong desire to grow into a leadership position. This position is based in our Las Vegas, NV office.

Requirements

High School or GED required
1-2 years of work experience related to office type environment, contact center environment preferred
Previous experience with law firms, in account management, customer service or collections preferred
Knowledge or experience with personal injury, medical billing, custodian of records a plus
Negotiation skills a plus but not required
Self-motivated with desire to build great relationships, and able to meet and exceed goals
Ability to multitask from application to application while on the phone and the computer is a must
Able to adapt to change and pivot easily between tasks and process changes
Ability to work quickly and accurately to meet tight deadlines
Excellent verbal and written communication skills to handle interactions with attorneys and medical providers
Ability to operate efficiently and effectively within a continuous evolving environment
Basic to advance proficiency in Microsoft Excel, Microsoft Word, and Outlook
Must be able to work in-office at our Las Vegas, NV office Mon - Fri

Responsibilities

Regularly communicate with clients, medical providers, and internal teams via phone and email to resolve queries, provide updates, and manage expectations.
Reconcile accounts, track outstanding medical records and billing and coordinate with clients and internal teams to request payments or post received payments.
Work closely with department managers and business development teams nationwide to ensure smooth communication, resolve issues, and contribute to the overall success of the team.
Develop and maintain process documentation, procedures, and job aids to streamline workflows and ensure consistent execution.
Build strong working relationships with medical providers, business development teams, and clients, ensuring a customer-focused approach and promoting positive interactions.
Pivot effectively between various responsibilities and priorities, ensuring that tasks are completed efficiently while maintaining high-quality service.
Develops rapport with the attorneys, firms, and medical providers.